Eliza Lopez
Plantation
Summary
Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Customer Care Vet Diet Agent
Chewy.com
09.2022 - Current
- Managing up to three contacts simultaneously while processing information into the system.
- Inputting approvals or rejections for veterinary diet products.
- Skilled in utilizing Vet Diet Admin, Oracle, CSR Buddy 2.0, Customer Storefront, Backoffice, and Genesys.
- Providing support for Splunk projects to ensure the queue remains in good condition.
- Engaging in discussions with senior management to provide input on improving our Vet Diet system and enhancing the customer experience.
- Chosen to Instruct newly hired veterinary diet agents on the proper use of our system and efficient data entry procedures.
Chewy WOW Department - Card Operator
Chewy.com
04.2021 - 09.2022
- Collaborated with team members to optimize card production processes, resulting in increased efficiency and output.
- Maintain cleanliness and organization of work area for optimal workflow
- Created cards dedicated to special life events for customers and their pets.
- Trained with Operator Coordinator, Inventory team, and the fulfillment team to gain more experience.
- Assisted fulfillment team with wrapping portraits.
- Supported Operator Coordinator team by editing lists and deleting data off of SD Cards.
Sales Associate
Discovery Clothing
03.2020 - 04.2021
- Assisted customers in product selection, enhancing shopping experience.
- Explained promotions and special offers to customers.
- Organized merchandise displays to optimize visual appeal and accessibility.
- Collaborated with team members to achieve store goals and improve customer satisfaction.
Education
High School Diploma -
McArthur High School
Hollywood, FL06-2019
Skills
- Proficient in managing voice communications, emails, and various live chat interactions
- Adept at understanding emotions and offering empathy in delicate circumstances
- Adaptability and flexibility
- Analytical and logical thinking
- Customer Care and Data Entry
- De-escalation techniques
Accomplishments
- Sustained elevated Quality Engineering and Performance Engineering metrics.
- Customer Relations - Received excellent feedback from customers who have interacted via chat and expressed a desire to collaborate with the agent once more.
- Received Golden Paw Award.
Timeline
Customer Care Vet Diet Agent
Chewy.com
09.2022 - Current
Chewy WOW Department - Card Operator
Chewy.com
04.2021 - 09.2022
Sales Associate
Discovery Clothing
03.2020 - 04.2021
High School Diploma -
McArthur High School
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