Eliza Miles
Ithaca,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Electronic Payment Specialist
Tompkins Community Bank
Ithaca, New York
08.2024 - Current
- Reviewed transaction reports for accuracy and identified areas for improvement.
- Processed payments for various clients promptly.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized Word, Excel, and banking software, including Jack Henry and Fiserv.
Teller
Tompkins Community Bank
Ithaca, NY
12.2023 - 08.2024
- Verified customers' identification to ensure compliance with laws and regulations.
- Received and processed customer transactions, including deposits, withdrawals, and loan payments.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Handled large volumes of currency quickly, accurately, and with minimal errors.
Senior Client Advocate
ACT Advanced Call Center Technologies LLC
Norman, OK
01.2023 - 11.2023
- Received supervisor calls using de-escalation techniques to service prepaid card accounts for Bank of America.
- Organized and updated information in Word, Excel, and Visa Payment Account Manager for each cardholder.
- Communicated with other departments to establish action plans and get accounts serviced per the customer's request.
- Accessed back-office software to file claims on archived transactions, and performed callbacks to inform the cardholder.
- Managed a team, ensuring all agents were up to date on the procedures of the job and had access to bank policies and department numbers.
Barista
Park Grounds
Oklahoma City, OK
10.2022 - 02.2023
- Worked for Omni Hotel & Suites and the general public, serving specialty coffee beverages.
- Answered phone to handle customer inquiries and provide information about the cafe's services.
- Posted room charges for food, liquor, drinks, and amenities based on individual customer needs.
Service Technician
Embark
Norman, OK
05.2022 - 09.2022
- Provided thorough cleaning to each vehicle, detailing the interior and exterior to the satisfaction of both the operators and the passengers.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Steadily worked for over eight hours in outdoor conditions, while performing strenuous physical activity.
- Experienced in driving CDL B vehicles, with the ability to complete maneuvers with ease and safety.
Barista/Flex Team Member
Target
Norman, OK
10.2021 - 05.2022
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees and management on the specifics of crafting beverages and proper cleaning regimes.
- Developed and demonstrated skillful and creative latte art, engaging customers.
Barista
Starbucks
Moore, OK
07.2019 - 10.2021
- Created promotional beverages and signage artwork, resulting in a dramatic increase in sales for the district.
- Cleaned, sanitized, and organized work areas to guarantee food safety regulations.
- Evaluated inventory to create the most profitable upselling techniques daily, and kept pastries fresh and readily available for customers.
Shift Supervisor
Dollar General
Norman, OK
11.2018 - 05.2019
- Applied security, safety, and loss prevention strategies during shifts.
- Efficiently handled POS system transactions, including collecting cash, checks, credit, returns, and exchanges, to provide consistent cash flow.
- Ran end-of-day cashier balancing and performed night drops to the bank.
Overnight Stocker
Walmart
Ardmore, OK
06.2018 - 09.2018
- Removed all boxes and related trash from the sales floor, and processed them through compactors to keep the front and back rooms clear.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
Education
Biology
Oklahoma City Community College
Oklahoma City, OKHigh School Diploma -
Ardmore High School
Ardmore, OKBiology
Murray State College
Tishomingo, OKBiotechnology
Southern Oklahoma Technology Center
Ardmore, OKSkills
- Management and mentoring
- Data Entry
- Authentication Procedures
- Word, Excel, and Digital Banking
- Customer Service
- De-escalation Techniques
- Customer Data Confidentiality
- Customer Account Management
- Inventory Management
- Espresso Machine Operation
- Specialty Beverages Knowledge
- Large Vehicle Operation
Education and Training
other,other,other,other
Timeline
Electronic Payment Specialist
Tompkins Community Bank
08.2024 - Current
Teller
Tompkins Community Bank
12.2023 - 08.2024
Senior Client Advocate
ACT Advanced Call Center Technologies LLC
01.2023 - 11.2023
Barista
Park Grounds
10.2022 - 02.2023
Service Technician
Embark
05.2022 - 09.2022
Barista/Flex Team Member
Target
10.2021 - 05.2022
Barista
Starbucks
07.2019 - 10.2021
Shift Supervisor
Dollar General
11.2018 - 05.2019
Overnight Stocker
Walmart
06.2018 - 09.2018
Biology
Oklahoma City Community College
High School Diploma -
Ardmore High School
Biology
Murray State College
Biotechnology
Southern Oklahoma Technology Center
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