Eliza Moreno
ABILENE,TX
Summary
Compassionate Personal Care Assistant with a proven track record at Outreach Home Health, skilled in grooming assistance and emotional support. Enhanced client well-being through tailored care plans and effective communication, fostering strong relationships. Recognized for maintaining a clean environment and adapting to individual needs, ensuring comfort and dignity for all clients.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Outreach Home Health
07.2019 - 03.2025
- Adapted care plans based on individual client preferences and requirements.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
Cashier
Burlington Coat Factory Distribution Center
05.2018 - 07.2019
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained clean and organized checkout area to ensure operational efficiency.
- Collaborated with team members to optimize stock levels and product displays.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent service through active listening skills, addressing customers'' needs effectively.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
Personal Care Assistant
Outreach Home Health
07.2015 - 02.2016
- Assisted clients with daily living activities, including bathing, grooming, and meal preparation.
- Provided companionship and emotional support to enhance client well-being.
- Monitored client health and reported changes to healthcare professionals.
- Maintained a clean and safe environment for clients by following hygiene protocols.
- Documented care provided and communicated effectively with family members about client needs.
Customer Service Representative
Cooperative Response Center
03.2011 - 10.2013
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Documented customer interactions accurately in CRM software for future reference.
- Collaborated with team members to streamline processes and improve service delivery.
- Assisted in training new staff on customer service protocols and company policies.
- Handled escalated issues, ensuring timely resolutions to maintain customer satisfaction.
- Adapted to changing situations while maintaining high levels of professionalism and efficiency.
- Provided support during peak times, contributing to team goals and performance standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Addiction/Psychology
Southern New Hampshire University
Hooksett, NH05-2021
Associate of Science - Addiction Counseling
Texas State Technical College
Abilene, TX05-2018
High School Diploma -
Abilene High School
Abilene, TX05-1986
Skills
- Grooming assistance
- Emotional support
- Personal hygiene assistance
- Housekeeping tasks
Certification
- PCA - Personal Care Aide
Languages
Spanish
Native or Bilingual
Timeline
Personal Care Assistant
Outreach Home Health
07.2019 - 03.2025
Cashier
Burlington Coat Factory Distribution Center
05.2018 - 07.2019
Personal Care Assistant
Outreach Home Health
07.2015 - 02.2016
Customer Service Representative
Cooperative Response Center
03.2011 - 10.2013
Bachelor of Science - Addiction/Psychology
Southern New Hampshire University
Associate of Science - Addiction Counseling
Texas State Technical College
High School Diploma -
Abilene High School