Eliza Oliveira
North Reading,MA
Summary
Dynamic professional with skills in quality assurance and employee training. Proven ability to enhance processes and foster team collaboration, resulting in optimized workflows. Adept at problem-solving and maintaining high standards, ensuring customer satisfaction and operational efficiency in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Assembler
Johnson & Johnson
Danvers, Massachusetts
06.2023 - Current
- Assembled medical devices according to quality standards and specifications.
- Documented production data accurately for quality control purposes.
- Collaborated with team members to optimize assembly processes and reduce waste.
- Trained new employees on assembly procedures and safety protocols.
General Merchandiser
Target
Saugus, Massachusetts
11.2022 - 06.2023
- Organized merchandise displays to enhance product visibility and accessibility.
- Restocked shelves and maintained inventory levels throughout the store.
- Monitored inventory levels and adjusted stocking accordingly.
Customer Service Representative
Stop & Shop
Saugus, Massachusetts
11.2020 - 10.2022
- Resolved customer complaints and ensured satisfaction.
- Educated customers on store promotions and loyalty programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Education
Bachelor of Science - Business Administration And Finance
Umass Lowell
Lowell, MA01-2027
Certificate - Job Instruction
TWI Institute
05-2025
Skills
- Employee training
- Team collaboration
- Data documentation
- Quality assurance
- Problem-solving
- Attention to detail
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Timeline
Assembler
Johnson & Johnson
06.2023 - Current
General Merchandiser
Target
11.2022 - 06.2023
Customer Service Representative
Stop & Shop
11.2020 - 10.2022
Bachelor of Science - Business Administration And Finance
Umass Lowell
Certificate - Job Instruction
TWI Institute
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