Eliza Pelletier
Bangor
Summary
Child Welfare Caseworker with significant experience in safeguarding children and supporting families. Expertise in assessing risk, developing intervention plans, and collaborating with multidisciplinary teams to ensure child safety and well-being. Strong communicator, adaptable to shifting priorities, and consistently focused on achieving positive outcomes. A background in corrections, skilled in crisis intervention, case management, and advocacy. Reliable team player with compassionate approach and results-driven mindset.
Overview
9
9
years of professional experience
Work History
Child Protective Services Caseworker
State Of Maine DHHS
05.2025 - 03.2026
- Conducted assessments to evaluate child safety and well-being in compliance with state regulations.
- Coordinated services with community agencies to support families in crisis situations.
- Documented case notes and maintained accurate records for ongoing case management.
- Facilitated meetings with families to develop and implement service plans tailored to individual needs.
Optician
Penobscot Eye Care
04.2022 - 05.2025
- Provided exceptional customer service by addressing patient inquiries and concerns regarding eyewear and prescriptions.
- Trained new staff on fitting techniques, customer service protocols, and office procedures.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
Corrections Officer
State Of Maine-DOC, Maine Correctional Center
04.2021 - 03.2022
- Monitored inmate behavior to ensure compliance with facility regulations and security protocols.
- Conducted regular inspections of living quarters to maintain safety and sanitation standards.
- Responded promptly to incidents, employing de-escalation techniques to resolve conflicts.
- Maintained accurate records of inmate activities, movements, and disciplinary actions.
Executive Assistant
Whitney Originals
03.2020 - 03.2021
- Coordinated executive schedules, ensuring efficient time management and prioritization of high-impact meetings.
- Streamlined communication between departments, enhancing collaboration and information flow across teams.
- Implemented office procedures that improved operational efficiency and reduced administrative delays.
- Managed travel arrangements for executives, optimizing itineraries to align with corporate objectives.
Loan Service Specialist
Machias Savings Bank
01.2019 - 02.2020
- Processed loan applications efficiently, ensuring adherence to regulatory guidelines and internal policies.
- Streamlined loan documentation processes, enhancing accuracy and reducing processing time.
- Provided exceptional customer service, resolving inquiries and issues related to loan services promptly.
Bank Teller
Machias Savings Bank
08.2017 - 01.2019
- Processed customer transactions efficiently, ensuring accuracy in cash handling and account management.
- Assisted customers with inquiries, providing detailed information on banking products and services.
- Maintained compliance with bank policies and regulatory requirements, enhancing operational integrity.
- Trained new tellers on systems and procedures, fostering a collaborative team environment.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Manchester, NH11-2024
Skills
- Assessment skills
- Supervisory skills
- Community networking
- Behavioral analysis
General Education: Foundation
- High School Diploma
- Bachelors Degree
Timeline
Child Protective Services Caseworker
State Of Maine DHHS
05.2025 - 03.2026
Optician
Penobscot Eye Care
04.2022 - 05.2025
Corrections Officer
State Of Maine-DOC, Maine Correctional Center
04.2021 - 03.2022
Executive Assistant
Whitney Originals
03.2020 - 03.2021
Loan Service Specialist
Machias Savings Bank
01.2019 - 02.2020
Bank Teller
Machias Savings Bank
08.2017 - 01.2019
Bachelor of Science - Psychology
Southern New Hampshire University