Team Lead
Shoe Carnival
12.2023 - Current
- Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Built strong relationships with customers through positive attitude and attentive response.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated customer needs and feedback to drive product and service improvements.
