ELIZA SOTO
Orlando
Summary
Professional scheduler with strong background in managing medical appointments efficiently. Adept at coordinating schedules, handling patient inquiries, and maintaining accurate records. Known for effective team collaboration, adaptability to changing needs, and achieving results. Skilled in communication, time management, and problem-solving, ensuring seamless patient experiences.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Scheduler
Orlando Health Cancer Institute
07.2015 - Current
- Responsible for maintenance of appropriate departmental schedules.
- May provide feedback to manager for human resources functions such as hiring, coaching, and counseling.
- Efficiently and accurately gathers and inputs patient demographic information, insurance verification/authorization and schedules.
- Accurately communicates prep information, arrival time and arrival location to patient.
- Consistently reviews the schedules daily and communicates all changes to appropriate staff.
- Knowledge of computer applications, multi-line telephone system, printers, fax machines, which may include required data entry.
- Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management.
- Assist in training or mentoring of all team members.
- Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Collaborated with leadership to forecast scheduling needs based on patient volume trends.
- Maintains compliance with all Orlando Health policies and procedures.
- Monitors workload each day and prioritizing based on department.
- Accurately uses medical terminology, multi-line phones, and word processing/spreadsheet applications.
- Regularly communicates with Patient Access and clinical departments regarding registration and scheduling issues.
- Takes a proactive role in problem resolution.
Call Center Representative
Orlando Orthopaedic Center
09.2008 - 11.2014
- Greet/screen incoming calls
- Transfer calls to appropriate party
- Make new/established patient appointments
- Insurance verification
- Assist patient with choosing convenient or correct specialist
- Train new employees
- Register patients according to office protocols
- Filing/Faxing
- Assist with Workers Compensation cases
- Assisted in training new representatives on call handling procedures and systems utilization.
- Collaborated with healthcare team to address patient concerns and streamline communication processes.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
Medical Assistant Diploma -
Harrison Career Institute
12.2002
Diploma - undefined
Malcolm X. Shabazz High School
06.1994
Skills
- Knowledge of clinical terminology
- Epic, Ge-centricity and Sunrise-EMR
- Bilingual (English and Spanish)
- Customer Service Skills
- Reliable and focused
- Teamwork
- Insurance verification
- Patient registration
- Patient scheduling
Certification
05/2015 - RMA Certificate
Timeline
Senior Scheduler
Orlando Health Cancer Institute
07.2015 - Current
Call Center Representative
Orlando Orthopaedic Center
09.2008 - 11.2014
Diploma - undefined
Malcolm X. Shabazz High School
Medical Assistant Diploma -
Harrison Career Institute