Overview
Work History
Education
Skills
Timeline
Generic

Eliza Svihra

Beaver Falls,PA

Overview

8
8
years of professional experience

Work History

Pharmacy Technician

Rite Aid
02.2024 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.

Customer Service and Keyholder

Modwash
06.2022 - 04.2024
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Accepted and processed customer returns.
  • Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.

Cashier, Grocery Stock Clerk, Point of Sale Lead

Giant Eagle
09.2018 - 06.2022
  • Promoted to Point of Sale Lead within one year of starting in customer service and cashiering.
  • Received training across various departments.
  • Played a key role in managing store deliveries and shelf stocking.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Managed vendor relationships to secure competitive pricing on POS hardware and software solutions.
  • Ensured accurate and timely financial reporting by maintaining up-to-date records of all sales transactions in the POS system.
  • Changed sale tags and signs throughout the store and handled all sales promotions.

Cashier

Classic Express
02.2018 - 04.2021
  • Collaborated with customers to address their needs.
  • Operated cash register efficiently.
  • Arranged products for optimal display and handled all deliveries.
  • Facilitated production of pre-prepared food items and food orders.
  • Worked flexible schedule and extra shifts to meet business needs.

Secretary / Canvas Worker

Three Rivers Marine and RV Center LLC
04.2017 - 12.2017
  • Handled customer inquiries in a secretarial role.
  • Oversaw invoice management and processing.
  • Managed phone communications and addressed questions promptly.
  • Crafted and restored upholstery tailored for boats, RVs, and vehicles.

Education

High School Diploma -

Blackhawk High School
Beaver Falls, PA
06.2018

Skills

  • Customer service
  • Active listening
  • Multi-tasking
  • Communication
  • Computer skills
  • Leadership and management
  • Problem-solving skills
  • Time management skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Insurance billing
  • Medication dispensing

Timeline

Pharmacy Technician

Rite Aid
02.2024 - Current

Customer Service and Keyholder

Modwash
06.2022 - 04.2024

Cashier, Grocery Stock Clerk, Point of Sale Lead

Giant Eagle
09.2018 - 06.2022

Cashier

Classic Express
02.2018 - 04.2021

Secretary / Canvas Worker

Three Rivers Marine and RV Center LLC
04.2017 - 12.2017

High School Diploma -

Blackhawk High School

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Eliza Svihra