Eliza Thompson
Webster
Summary
Dynamic Flooring Specialist at Lowes Home Improvement with a proven track record in sales and customer satisfaction. Recognized for mentoring staff and streamlining inventory processes. Skilled in safe workplace procedures and time efficiency, consistently achieving top sales rankings while fostering a collaborative team environment.
Overview
8
8
years of professional experience
Work History
Flooring Specialist
Lowes Home Improvment
09.2024 - Current
- Led installation for various flooring types, ensuring quality craftsmanship and adherence to client specifications.
- Was 2nd in the company for flooring sales in July 2025
- Have been top 10 in the region, 4 times this year
- Help out in other departments such as Appliances, Home decor, Inside Lawn and Garden, Millwork, and Fulfillment.
- Mentored junior staff on best practices in flooring techniques and customer service, enhancing team performance.
- Created a document on how to set up a measurement and how to create a flooring quote, enabling any associate can learn flooring.
- Streamlined inventory management processes, improving accuracy in stock levels and reducing material waste.
- Collaborated with clients to assess needs and recommend appropriate flooring solutions, boosting customer satisfaction rates.
- Kept the department clean and stocked, while consistently hitting my SPH
Head Cashier
Lowes Home Improvment
05.2023 - Current
- Supervised daily cash operations, ensuring accurate transactions and adherence to company policies.
- Trained and mentored new cashiers, fostering a customer-focused team environment.
- Implemented process improvements that enhanced checkout efficiency and reduced wait times.
- Managed cash register systems, ensuring proper handling of cash drawers and financial reporting.
- Managed scheduling for the front end efficiently and ensured everyone got their breaks
- Encouraged open communication and built a strong bond with the team
- Led the team in most credit card applicants for several months
- Solved customer issues while managers were busy
Childcare Assistant
Kiddie Academy of Webster
05.2022 - 01.2023
- Assisted in daily activities, taught lesson plans while keeping children safe when parents are at work.
- Implemented engaging learning activities that promoted cognitive and social skills among children.
- Collaborated with parents to address children's needs, enhancing communication and support systems.
- Monitored child behavior and provided guidance to promote positive interactions and conflict resolution.
Sales Associate
Kohls Department Store
12.2020 - 12.2021
- Assisted customers in product selection and provided exceptional service to enhance satisfaction.
- Executed daily sales transactions accurately using point-of-sale systems.
- Maintained organized merchandise displays to improve product visibility and accessibility.
- Collaborated with team members to achieve sales targets and enhance store performance.
Childcare Provider
Golds Gym
10.2017 - 03.2019
- Assisted in developing engaging activities to promote children's physical, emotional, and social development.
- Maintained a safe and clean environment for children through regular inspections and adherence to safety protocols.
- Fostered positive relationships with children, encouraging communication and cooperation during playtime.
- Watched up to 10 children at a time
Education
Bachelor of Arts - Fine Arts
SUNY Brockport
350 New Campus Dr, Brockport NY 1442005-2024
Minor - Communications
SUNY Brockport
350 New Campus Dr, Brockport NY 1442005-2024
Skills
- Safe workplace procedures
- Time efficient
- Quick learner
Timeline
Flooring Specialist
Lowes Home Improvment
09.2024 - Current
Head Cashier
Lowes Home Improvment
05.2023 - Current
Childcare Assistant
Kiddie Academy of Webster
05.2022 - 01.2023
Sales Associate
Kohls Department Store
12.2020 - 12.2021
Childcare Provider
Golds Gym
10.2017 - 03.2019
Bachelor of Arts - Fine Arts
SUNY Brockport
Minor - Communications
SUNY Brockport