Eliza Vanderheyden
Hamilton,MT
Summary
Enthusiastic and knowledgeable graduate seeking full-time employment. Skilled in customer service, compliance, product knowledge, and communication with a passion for helping clients find products or services tailored to their needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
FOH/BOH
Panera Bread
11.2024 - 03.2025
- Greeting all customers with a welcoming tone and serving with a smile
- Developing expertise in product knowledge to assist customers with informed recommendations
- Ensure all bakery items are faced correctly and look neat
- Managing opening and closing procedures, including cash handling, opening & closing till, and inventory checks Effectively managed & conducted inventory management utilizing using the First In, First Out (FIFO) method to maintain product freshness, minimize waste, & maintain compliance.
- Maintain food safety compliance throughout business and make sure allergens do not cross-contaminate
- Operate the barista section of the cafe by knowing how to pour espresso shots, make smoothies, and handle preparing bakery items and knowing how to clean the machine for maintenance and daily upkeep.
Youth Case Manager
Youth Dynamics
04.2024 - 11.2024
- Orchestrating comprehensive client support by scheduling services, arranging transportation, and ensuring open communication with all service providers, contributing to smooth, well-coordinated care.
- Designing and implementing individualized treatment plans on a 90-day cycle to monitor client progress, proactively address emerging needs, and optimize outcomes.
- Cultivating strong relationships with parents and guardians through regular updates and coordinating meetings, fostering trust, and active engagement in client care.
- Providing personalized monthly client interactions, thoughtfully planning one-on-one activities to build rapport and enhance client well-being.
- Conducting thorough resource research to identify and fulfill unique client needs, facilitating access to services and support for more effective care.
Caregiver
Client Dedicated Services
10.2021 - 05.2023
- Maintain a clean and organized living environment for client by performing routine cleaning, laundry, and dishwashing. Assist with medication management to ensure timely and accurate dosing.
- Provide personal care support, including bathing, massage, and other daily care needs.
- Support physical therapy exercises to improve client mobility and overall health.
- Facilitate community integration by engaging the client in social and community activities.
- Assist with mobility needs, including repositioning in bed and transferring between bed and wheelchair. Prepare and assist with meals, carefully monitoring intake to support the client's nutritional goals.
Education
Bachelor's Degree - Psychology, Women's, Gender, and Sexuality Studies
University of Montana
01.2023
Associates of Arts - undefined
William Rainey Harper College
01.2020
Skills
- Strong organizational skills seen in inventory tracking and care planning
- Effective client communication and support
- Clear communication with clients and team members
- Experience balancing multiple tasks such as opening/closing procedures, restocking, inventory, and client interactions
- Ability to identify and resolve issues with client inquiries, inventory discrepancies, and compliance
- Providing client-centered care by working with team members to maintain company standards and provide consistently positive customer experiences
- Cash handling and ATM handling experience
Certification
CPR and First Aid
Timeline
FOH/BOH
Panera Bread
11.2024 - 03.2025
Youth Case Manager
Youth Dynamics
04.2024 - 11.2024
Caregiver
Client Dedicated Services
10.2021 - 05.2023
Associates of Arts - undefined
William Rainey Harper College
Bachelor's Degree - Psychology, Women's, Gender, and Sexuality Studies
University of Montana