Eliza Varvaro
Milford,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Bar and FOH Manager
Fairview Cafe and White Pine Inn
Tafton, PA
08.2022 - Current
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored patron alcohol consumption to encourage safety.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Implemented strategies designed to increase revenue through upselling techniques.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Provided guidance and support to FOH personnel when dealing with difficult customers or situations.
- Encouraged team collaboration among front-of-house employees in order to create an enjoyable work environment.
- Ensured the restaurant complied with health regulations by conducting regular inspections of food storage areas, equipment and surfaces.
- Assigned tasks to FOH staff members according to their abilities and experience levels.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted staff by serving food and beverages or bussing tables.
Bar Manager
Lords Valley Country Club
Hawley, PA
05.2014 - 08.2022
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored patron alcohol consumption to encourage safety.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Reorganized bar stations to streamline service flow.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Created signature beverages to increase revenue and patron loyalty.
- Restocked beer and liquor regularly and after special events.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
Veterinary Assistant
Dongan Hills Veterinary Practice
Staten Island, NY
09.2006 - 10.2010
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Assisted veterinarians in examining animals.
- Dispensed medications orally or topically as directed by veterinarian.
- Cleaned and sterilized exam rooms between appointments.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Maintained accurate medical records of all patients.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Communicated with veterinarians and staff members to maintain patient flow.
- Provided emotional support to pet owners during difficult times.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Ensured that cages were kept clean at all times.
- Prepared laboratory slides for microscopic examinations.
- Assisted doctors and technicians by soothing upset or frightened animals.
- Recorded patient food and water intake and output levels on a daily basis.
- Documented and tracked treatment activities.
- Attended regular continuing education courses related to veterinary medicine.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Restocked and sanitized exam rooms for ample supplies and disease control.
- Supported euthanasia procedures and disposal following regulations and owner preferences.
- Monitored post-surgical pet care and administered medication under vet direction.
- Collected fluids from animals for laboratory testing.
Veterinary Receptionist
Dongan Hills Veterinary Practice
Staten Island, NY
09.2006 - 10.2010
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Processed payments from clients including cash, credit cards, and checks.
- Filed medical records in an organized manner for easy access when needed.
- Checked in patients prior to their appointment with the veterinarian or technician.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
- Worked with clients to processes all financial transactions.
- Greeted clients and their pets upon arrival at the clinic.
- Followed up with clients after their visits to ensure satisfaction with services provided.
- Ordered office supplies as needed and maintained a clean reception area.
- Kept track of client's payment history and updated account information accordingly.
- Ensured that all safety protocols were followed while handling animals in the facility.
- Coordinated with other departments within the clinic to provide efficient service for customers.
- Prepared invoices for services rendered at the clinic and collected payments from clients.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Gathered, transcribed and typed medical information into charts.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Routed laboratory or diagnostic results to appropriate staff.
Inventory Manager Fill in
Dongan Hills Veterinary Practice
Staten Island, NY
09.2006 - 10.2010
- Monitored inventories on computer to generate accurate reports.
- Received, checked-in and stocked merchandise throughout the hospital, helped maintained inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
- Reviewed inventory stocking levels and helped coordinated return or transfer of excess inventory.
- Resolved issues related to receiving errors such as incorrect quantities or missing items.
- Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.
- Maintained high levels of product availability by ensuring timely replenishment of stock.
- Tracked shipments from vendors for prompt resolution of any discrepancies or delays encountered during transit or delivery.
- Ensured product quality and safety standards were met throughout the inventory process.
- Followed operational guidelines to properly unload and stock merchandise.
- Established effective relationships with suppliers to ensure optimal service at competitive prices.
- Coordinated with internal departments regarding returns, exchanges, credits due to damaged goods or wrong shipments.
- Adhered to all safety regulations when handling hazardous materials in compliance with OSHA guidelines.
- Negotiated contracts with vendors while ensuring cost-effectiveness and adherence to company policies.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Identified opportunities to reduce cost and improve productivity.
Education
High School Diploma -
Konyves Kalman Gimnazium
Hungary06-1998
Languages
Hungarian
Native/ Bilingual
French
Limited
References
References available upon request.
Timeline
Bar and FOH Manager
Fairview Cafe and White Pine Inn
08.2022 - Current
Bar Manager
Lords Valley Country Club
05.2014 - 08.2022
Veterinary Assistant
Dongan Hills Veterinary Practice
09.2006 - 10.2010
Veterinary Receptionist
Dongan Hills Veterinary Practice
09.2006 - 10.2010
Inventory Manager Fill in
Dongan Hills Veterinary Practice
09.2006 - 10.2010
High School Diploma -
Konyves Kalman Gimnazium
Similar Profiles
Cameron HorsleyCameron Horsley
Varsity Volleyball Coach at White Pine County School DistrictVarsity Volleyball Coach at White Pine County School District
Adrienne SeamansAdrienne Seamans
Federal Program Director at White Pine Charter SchoolFederal Program Director at White Pine Charter School
Seliina ToySeliina Toy
Resident Care Assistant at White Pine Advanced Assisted Living & Memory CareResident Care Assistant at White Pine Advanced Assisted Living & Memory Care
Karen Ann PollidoreKaren Ann Pollidore
Telemedicine Nurse Practitioner at LANDMARK HEALTH (A Division of Optum Home and Community)Telemedicine Nurse Practitioner at LANDMARK HEALTH (A Division of Optum Home and Community)
David BellDavid Bell
Sales Representative at Marshall Machinery Inc.Sales Representative at Marshall Machinery Inc.