Eliza Walker
Alberton,MT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and team flow. Eager and curious learner looking to grow with a team and immerse into the community.
Overview
9
9
years of professional experience
Work History
Cafeteria Monitor
CCISD Martin Walker
02.2024 - 03.2024
- Monitor students entering and exiting the cafeteria.
- Assist students with opening packages and requests.
- Implemented effective crowd control techniques to manage students during meal times.
- Maintained a cleanliness cafeteria for staff and students
Claims Associate Team Lead II
Sedgwick CMS
05.2016 - 05.2022
- Processed incoming and outgoing mail via physical and email in a timely manner.
- Set up incoming claims and assigned to appropriate adjusters.
- Supported teams in achieving project milestones.
- Served as a liaison between upper management and team members, effectively communicating goals, expectations, and updates.
- Assisted management with reviewing candidates and sitting in on interviews.
- Monitored team performance through regular evaluations and feedback sessions, leading to continuous improvement in individual and overall productivity .
- Enhanced team productivity by implementing efficient workflow processes and providing guidance on tasks.
- Studied work flows and monitored the effectiveness and made adjustments if needed.
- Coordinated training programs for new hires, ensuring proper integration into the team.
- Receptionist coverage using multi-line system.
- Managed legacy documents taking on the task of uploading to files and properly disposing of documents.
- Handled the task of being the point of contact with vendors.
- Excel and Microsoft word knowledge managing spreadsheets and updating procedures for team members.
Front Desk Representative
Country Inns & Suites
10.2015 - 05.2016
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Processed guest requests promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs including managing large groups checking in.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Wrote reports and correspondence to communicate with team members.
- Operated multi-line phone system.
- Maintained front desk appearance and general cleanliness of lobby.
Receptionist Administrator
LifeStar EMS
01.2015 - 09.2015
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted booking rides for clients and conducted routes for responders to follow.
- Light document management,
Education
High School Diploma -
West Bend West
West Bend, WI06.2012
HR Associate
Coursera
Skills
- Patience and Tolerance
- Leadership Qualities
- De-Escalation Techniques
- Student Supervision
- Performance monitoring
- Complaint resolution
- Operations Management
- Diversity and Inclusion
- Attention to Detail
- Teamwork and Collaboration
- Fast Learner
- Time Management
- Relationship Building
Timeline
Cafeteria Monitor
CCISD Martin Walker
02.2024 - 03.2024
Claims Associate Team Lead II
Sedgwick CMS
05.2016 - 05.2022
Front Desk Representative
Country Inns & Suites
10.2015 - 05.2016
Receptionist Administrator
LifeStar EMS
01.2015 - 09.2015
High School Diploma -
West Bend West
HR Associate
Coursera
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