Elizabeth Crouch
Business Manager
Holland,MI
Summary
Accomplished professional with a proven ability to adapt quickly and lead through various situations and needs, persevering through adversity. Self-starter able to take initiative or take direction. Adept at multitasking and have excellent time-management skills, thereby thriving in an environment of high pressure. Neat and organized team-leader, a quick learner, efficient, and detail-oriented, excelling in both strategic and tactical environments. Resourceful Multi-Unit Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Executive Assistant
Delta, LLC
Tucson, AZ
07.2010 - Current
- Accounting – Bank deposits, A/R, A/P, GL, payroll, payroll taxes, quarterly taxes, reconciling accounts, etc.
- Human Resources.
- Creating and refining various materials for CEO and sales staff – Proposals, presentations, correspondence, etc.
- Tracking sales and preparing reports.
- Developing and maintaining databases for both prospective and current clients in Microsoft Access.
- Sales – Outside/Inside Sales, monitoring and reviewing orders for sales team, account management and maintenance, billing and invoicing.
- Answering/directing calls, assisting clients, resolving complaints, managing/responding to email.
- Responsible for all administrative functions involved in the setup of new accounts.
Multi-Team Leader
Block Advisors
Tucson, AZ
10.2013 - Current
- Hit revenue goals and maximized 3% increase.
- Training tax advisors, training receptionists
- Leading my team through various challenges and helping them increase their client bases.
- Planning and executing various events: tax talks, presentations, open houses.
- Enhanced office production rates by handling staff conflicts, hiring and termination processes and coaching employees on company protocol.
- Ended 2021 Tax Season with Intent to Return score of 94.4%
- Managed two Block Advisor Locations in Southwest District.
- Took initiative in collaborating across districts to provide training for Associate Team Leaders for Southwest and So-Cal.
- Assist DGM in training for tax advisors, training receptionists Leading my team through various challenges and helping them increase their client bases.
- Assist DGM in ensuring all tax advisors in district are compliant with CE and proctoring certification exams.
- Planning and executing various events: tax talks, presentations, open houses.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Responsible for hitting revenue goals and labor metrics.
- Led my team of 8 advisors.
- Exceeded Revenue goals for first year by 11%
- Managed team of tax professionals and client service professionals.
GED Tutor
Women’s Literacy Network
Tucson, AZ
09.2012 - 05.2013
- Tutoring women, with a goal of obtaining their GED’s, in subjects such as: Math, English, Grammar, Writing essays, Reading comprehension, Test taking techniques, and Research Strategies.
Electronics Technician
United States Navy
Great Lakes, Tucson, IL. AZ
02.2009 - 04.2010
- Tutoring/Mentoring students.
- Managing and controlling circuit board room.
- Apprentice Technical Training and Surface Common Core completed.
Tax Preparer
Liberty Tax Service
Albuquerque, NM
01.2009 - 04.2009
- Delivered comprehensive tax documentation required for accurate individual and corporate returns.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Facilitated integration of modern tax software with client accounting software.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
Business Manager/Bookkeeper
Pacific Companies
Albuquerque, NM
01.2008 - 01.2009
- Accounting – Bank deposits, A/R, A/P, managing payroll, preparing payroll taxes.
- Ordering replacement dishes and equipment for restaurants.
- Tracking restaurant managers’ schedules.
- Managing mail-room services.
Administrative Support
Liberty Tax Service
01.2008 - 04.2008
- Preparing income tax returns.
- Utilizing knowledge of tax credits, deductions, etc. to maximize the return.
Executive Assistant
First Community Bank
Albuquerque, NM
09.2006 - 01.2008
- Setting up all new loan files for the Construction Lending department – Maintaining spreadsheets; ordering appraisals, RESPA, Flood determination, Title Binders, and OFAC; interviewing and collecting necessary information from customers; obtaining commitment letters from permanent lenders.
- Decreased exceptions from 90% to 30% of loan portfolio.
- Cleared three months of backlogged loans waiting for approval.
- Creating and refining various materials for the SVP and loan officers – Proposals, presentations, correspondence, etc.
- Scheduling appointments for the Senior Vice President.
- Training Temps in all aspects of working the front desk.
- Preparing loan reports, developing/maintaining tracking systems for new/existing loans, draws on loans.
Administrative Assistant/Deal Clerk
Quebedeaux Pontiac GMC
Tucson, AZ
04.2006 - 09.2006
- Accounting – A/P, reconciling bank statements daily.
- Processing all used car sales – Preparing and entering entries for the GL.
Business Manager/Full Charge Bookkeeper
Tucson, AZ
07.2005 - 04.2006
- Managing mail-room services.
- Accounting – Bank deposits, A/R, A/P, purchase orders, payroll, reconciling accounts, quarterly taxes.
- Submitting AIA forms to the bank for disbursement.
Pricing Specialist/Administrative Support
Finley Distributing Co
Tucson, AZ
09.2002 - 06.2005
- Advanced expertise in spreadsheets, word processing, web-based applications, and e-mail: Providing general support for Administration and Sales departments.
Reporting inventory and sales to the breweries on daily, weekly, and monthly bases.
Implementation of office procedures and policies.
Pricing and Reimbursements – Corroborate pricing and discounts with breweries on complete portfolio of products; analyzing sales for discounted items; billing for rebates on discounted items sold.
Found and collected $250,000 unbilled rebates.
Reviewing and authorizing customer credits.
Processor/Tax Preparer
Liberty Tax Service
Tucson, AZ
01.2005 - 04.2005
- Preparing income tax returns.
- Utilizing knowledge of tax credits, deductions, etc. to maximize return.
- Processing income tax returns for two locations – Verifying information and correcting any errors on all tax returns before submitting to IRS.
Office Manager/Administrative Assistant
Peak Family Practice
Tucson, AZ
01.2002 - 10.2002
- Accounting – Bank deposits, A/R, A/P, GL, payroll, reconciling bank statements, reviewing and authorizing credits, preparing income tax returns.
- Training Students in all aspects of working a medical front office, monitoring progress, evaluating performance and knowledge.
- Maintaining credentials for physicians.
- Developing and maintaining databases for both prospective and current patients in Microsoft Access.
Education
Bachelor of Science - Management
University of Phoenix
Tempe, AZ 01.2018 - 05.2021
Enrolled Agent -
Internal Revenue Service
Tucson, AZ 10.2014 - 10.2014
Skills
Multi-Unit Management
Complex Income Tax Preparation
Analytical and Financial Skills
Project Management, Document Preparation
Scheduling/Event Planning/Meeting Planning/Presentations
Business Process Development and Documentation, Training
Management, Supervision, and Mentorship of Tax Advisors
Accounting – A/R, A/P, GL, payroll, taxes, reconciliation
Affiliations
- Lions Club
- Rotary International
Additional Information
- AWARDS AND RECOGNITION: , 2013 – Achievement Award from City of Tucson, presented by Mayor Jonathan Rothschild Community Service Award from City of Tucson, presented by Councilmember Richard Fimbres Recognition Award from City of Tucson, presented by Councilmember Richard Fimbres 2005 – Copper Certificate for Outstanding Community Service, presented by United Way
Timeline
Bachelor of Science - Management
University of Phoenix
01.2018 - 05.2021
Enrolled Agent -
Internal Revenue Service
10.2014 - 10.2014
Multi-Team Leader
Block Advisors
10.2013 - Current
GED Tutor
Women’s Literacy Network
09.2012 - 05.2013
Executive Assistant
Delta, LLC
07.2010 - Current
Electronics Technician
United States Navy
02.2009 - 04.2010
Tax Preparer
Liberty Tax Service
01.2009 - 04.2009
Business Manager/Bookkeeper
Pacific Companies
01.2008 - 01.2009
Administrative Support
Liberty Tax Service
01.2008 - 04.2008
Executive Assistant
First Community Bank
09.2006 - 01.2008
Administrative Assistant/Deal Clerk
Quebedeaux Pontiac GMC
04.2006 - 09.2006
Business Manager/Full Charge Bookkeeper
07.2005 - 04.2006
Processor/Tax Preparer
Liberty Tax Service
01.2005 - 04.2005
Pricing Specialist/Administrative Support
Finley Distributing Co
09.2002 - 06.2005
Office Manager/Administrative Assistant
Peak Family Practice
01.2002 - 10.2002