Elizaberh Rocha

I am responsible for all customer service and communication issues.

Sales and service on Sales floor.

Facilitating a healthy and calm work

Space.

• Keeping inventory. And ordering new merchandise

Handling of money and accounts.

• Developed and implemented strategies for providing excellent customer service experience.
• Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
• Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
• Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
• Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
• Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
• Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
• Maintained accurate records of customers' interactions with the company in order to provide better future services.
• Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
• Conducted regular training sessions for staff on new products, services, and customer service techniques.
• Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.