Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Elizabet Gomez

Dallas,TX

Summary

  • Energetic front desk receptionist who can provide proficient, organized and friendly secretarial support. I hold an Associates degree and am also bilingual proficient in English and Spanish.
  • Hard working, dedicated, and motivated employee.
  • Strong multi-tasking and organizational skills
  • Daily, weekly, monthly training
  • Works well in a team-oriented environment as well as the ability to work independently
  • Excellent ability to effectively communicate with customers
  • Understands requirements, prioritizes tasks to meet deadlines
  • Proficient in Microsoft Products

Overview

14
14
years of professional experience

Work History

BDC Agent

Ford Canton
09.2023 - Current
  • Handled inbound leads via phone and the Internet and directed them to the appropriate contact.
  • Developed sales pipeline and business opportunities through networking, and referrals.
  • Worked with the sales department to develop sales strategies and techniques.
  • Researched and stayed current with consumer and industry trends.
  • Communicated industry news and trends to management and dealership employees.

Receptionist

Galleria MRI And Diagnostics
09.2022 - 07.2023
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
  • Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated, and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
  • Answered multi-line phone systems and transferred callers to the appropriate department or staff member.

Front Desk Receptionist

Next Generation Orthopedic and Spine Institute
08.2022 - Current
  • Answer phone redirect calls to designated extensions
  • Schedule patients and take insurance information to document
  • Check in, Check out patients and collect copayments
  • Run Insurance benefits and document information required for payments
  • Scan in Documents and upload to system for completion
  • Check faxes and schedule new referrals.

Sales Associate

TRX
03.2022 - 04.2022
  • Responsibilities include developing long-term relationships with a portfolio of clients and connecting with key business executives and stakeholders
  • A liaise between customers and cross-functional internal teams to ensure the timely and successful delivery solution according to customer needs
  • Manage and develop client accounts to initiate and maintain favorable relationships with clients
  • Responsible for meeting the operational needs of assigned client segments
  • The primary point of contact and build a long-term relationship with customers
  • Responsible for keeping current clients satisfied and delivering exceptional client service on day-to-day basis
  • Monitor and analyze customer’s usage of our product
  • Responsible for working onboard and integrating new clients and developing existing client relationships
  • Liaise between the customer and the internal teams.

Salon Owner and Stylist

08.2018 - 03.2022
  • Mentor new staff to enhance salon development and revenues
  • Scheduling staff and clients
  • Budget and forecasting, weekly, monthly, and yearly
  • Trained over 20 employees to exceed customer expectations
  • Implementing new training program pending employee service level
  • Create repeat business by developing a relationship with clients
  • Managed salon day today customer and operation expectations
  • Supervise front end of store and coordinate employee schedules
  • Salons weekly inventory and order preparation.

Front Office

Charter Chiropractic
08.2009 - 01.2010
  • Scheduling for new and current patients
  • Responsible for answering front office phone
  • Interacted with patients upon arrival and departure
  • Assisted with getting patients hooked up on Electrical Stimulation Machine
  • Responsible for understanding patient needs
  • Maintained the highest patient satisfaction
  • Respond to emails received promptly
  • Work with management on any patient issues that came to my attention.

Education

Cosmetology School -

Trinity Valley Community College
08.2015

Associates of Arts -

Trinity Valley Community College
08.2014

Skills

  • Effective Customer Communication
  • Customer Assistance
  • Team Collaboration
  • Customer and Client Relations
  • Business Correspondence
  • PC Proficiency
  • Data Inputting
  • Referral Coordination
  • Reminder Calls
  • Information Protection
  • Organization Skills
  • Schedule Management
  • Visitor Check-In
  • Administrative and Clerical Support
  • Greeting and Seating Clients
  • Call Transfers
  • Call Answering and Routing
  • Client Satisfaction
  • Site Visits
  • Customer Care

Languages

Fluent English
Fluent Spanish

References

Available upon request

Timeline

BDC Agent

Ford Canton
09.2023 - Current

Receptionist

Galleria MRI And Diagnostics
09.2022 - 07.2023

Front Desk Receptionist

Next Generation Orthopedic and Spine Institute
08.2022 - Current

Sales Associate

TRX
03.2022 - 04.2022

Salon Owner and Stylist

08.2018 - 03.2022

Front Office

Charter Chiropractic
08.2009 - 01.2010

Cosmetology School -

Trinity Valley Community College

Associates of Arts -

Trinity Valley Community College

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Elizabet Gomez