Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yunior Sanchez

Wesley Chapel,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking and reliable Customer service representative with strong ability in Communication Skills. Offering A positive attitude and professionalism. Highly organized, proactive and punctual with team-oriented mentality.

Overview

11
11
years of professional experience

Work History

Team Lead

Wal-Mart Supercenter
Wesley Chapel, FL
12.2021 - Current
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Ensured compliance with company policies and procedures throughout the team.
  • Provided support to junior staff during peak periods of workloads.
  • Delegated tasks appropriately according to individual skill sets.

Customer Service Representative

All Appliance Repairs
Wesley Chapel, FL
09.2018 - 10.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Set up and activated customer accounts.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Strengthened customer retention by offering discount options.
  • Oversaw warranty counseling process to manage expense controls.

Customer Service Representative

T-Mobile USA
Tampa, FL
05.2016 - 09.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Customer Service Representative

APAC Customer Services
Tampa, FL
02.2013 - 04.2016
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Referred unresolved customer grievances to designated departments for further investigation.

Education

High School Diploma -

Wesley Chapel High School
Wesley Chapel, FL
05.2008

Skills

  • Inbound and Outbound Calling
  • Complaint Resolution
  • Conflict Resolution
  • Customer Relationship Management (CRM)
  • High-Energy Attitude
  • Customer Service
  • Computer Proficiency
  • Warranty Service
  • Positive and Professional
  • Delivery Scheduling
  • Staff Training
  • Courteous Demeanor

Languages

English
Professional
Spanish
Limited

Timeline

Team Lead

Wal-Mart Supercenter
12.2021 - Current

Customer Service Representative

All Appliance Repairs
09.2018 - 10.2021

Customer Service Representative

T-Mobile USA
05.2016 - 09.2019

Customer Service Representative

APAC Customer Services
02.2013 - 04.2016

High School Diploma -

Wesley Chapel High School

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Yunior Sanchez