Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabet Santana

Portland

Summary

Friendly and dedicated hospitality professional with a strong passion for delivering exceptional customer service and ensuring guest satisfaction. Reliable and adaptable, skilled in managing reservations, assigning rooms, and processing payments with accuracy and efficiency. Proven ability to multitask in fast-paced environments, with hands-on experience using travel planning and booking software. Committed to creating a welcoming experience for every guest

Overview

2
2
years of professional experience

Work History

Rooms Controller

Marriott International, Inc.
03.2024 - 05.2025
  • Implemented appropriate booking strategies to verify reservation accuracy and provide service excellence.
  • Processed all guest check-ins, activated room keys and secured valid payments.
  • Coordinated check-in and pre-registration procedures for arriving groups.
  • Followed-up with guests to resolve requests or problems to complete satisfaction.
  • Registered guests and relayed pertinent information about available amenities and events taking place at facility.
  • Developed and maintained positive relationships with guests for satisfaction.

Front Desk Agent

Marriot International
09.2023 - 03.2024
  • Collected room deposits, fees, and payments.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

High School Diploma -

Bethesda Chevy Chase High School
Bethesda, MD
05-2018

Skills

  • Hotel booking
  • Revenue management
  • Decision-making
  • Front office operations
  • Multitasking skills
  • Bilingual in English and Spanish
  • Guest relations

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Rooms Controller

Marriott International, Inc.
03.2024 - 05.2025

Front Desk Agent

Marriot International
09.2023 - 03.2024

High School Diploma -

Bethesda Chevy Chase High School

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