Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeta Luma

Staten Island

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Office Manger

StillWell MedSpa
10.2023 - Current
  • Modern upscale Medspa
  • Provider, and staff scheduling
  • Tracking memberships, implementing new marketing ideas
  • Over $150,000 in sales within 6 months
  • Maintained up-to-date knowledge of industry trends and advancements in medical technology to inform evidence-based practice decisions within the organization
  • Improved patient care quality by implementing comprehensive medical management strategies and protocols
  • Managed budgets and resource allocation effectively, ensuring adequate staffing levels and appropriate equipment availability
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
  • Marketing, and social media tracking/ patient leads
  • Helping all staff with any needed hands, front desk, patient help with best fit procedures and treatments for them.

Office Manger

Madfes Aesthetic
08.2020 - 02.2023
  • High end Celebrity Aesthetic Office
  • Assisted in maintaining a safe and clean work environment, adhering to infection control protocols and conducting regular safety audits
  • Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times
  • Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team
  • Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery
  • Inventory tracking fillers, & injectables, patient flow, patient services, memberships, social media, marketing etc
  • Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants
  • Hiring to recruit, interview, hire, and onboard new medical assistant team members
  • Increased patient flow by optimizing medical assistant schedules and delegating tasks appropriately
  • Maintained strong relationships with local hospitals, insurance companies, pharmacies, and other key stakeholders involved in delivering comprehensive healthcare services to patients
  • Addressed and remedied all patient or team member issues
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars
  • Developed close working relationships with front office and back office staff
  • Knowledge use of, (neurotoxins, fillers, lasers etc)

Medical Assistant Per Diem

Harrison Medical Group
01.2016 - 10.2022
  • Documented vital signs and health history for patients in clinic and hospital environments
  • Collaborated with healthcare team to maintain quality patient care
  • Developed and implemented individualized patient care plans
  • Improved patient care by developing and implementing customized support plans
  • Collected and documented patient medical information such as blood pressure and weight
  • Taught patients about medications, procedures and care plan instructions
  • Obtained client medical history, medication information, symptoms and allergies
  • Sanitized, restocked and organized exam rooms and medical equipment.

Supervisor/ Medical Assistant

Northwell Health
08.2019 - 12.2021
  • Documented vital signs and health history for patients in clinic and hospital environments
  • Called and faxed pharmacies to submit prescriptions and refills
  • Taught patients about medications, procedures and care plan instructions
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery
  • Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure
  • Pulled charts and prepared for nurse and doctor assessment
  • Maintained patient databases and updated information in alignment with HIPAA protocols
  • Scheduled appointments for doctor visits and procedures using desktop calendar software
  • Communicated with patients on phone and in person to enter and update medical history in database
  • Completed skilled administrative work to support all office staff and operational requirements
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Medical Supervisor

Urgent Care of New York
09.2017 - 08.2019
  • Measured patients' vital signs
  • Collected, prepared, and disposed of medical specimens
  • Used sutures, staples, clips and other tools to close wounds
  • Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction
  • Created safe operating environments for invasive and non-invasive procedures
  • Performed and documented pre-surgery and post-surgery sponge, instrument, and needle count
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
  • Oriented and trained new staff on proper procedures and policies
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions
  • Implemented care and efficiency improvements to support and enhance office operations
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

Medical Assistant

Westchester Medical Center
08.2015 - 09.2017
  • Sanitized, restocked and organized exam rooms and medical equipment
  • Documented vital signs and health history for patients in clinic and hospital environments
  • Collected and documented patient medical information such as blood pressure and weight
  • Taught patients about medications, procedures and care plan instructions
  • Used sutures, staples, clips and other tools to close wounds
  • Created safe operating environments for invasive and non-invasive procedures
  • Protected patients from infection by setting up and managing sterile operating fields.

Education

Bachelor of Science Biology -

Southern New Hampshire University
05.2022

Associate Degree in Science Math & Science -

Westchester Community College
12.2020

Skills

  • Customer Service
  • Team leader/Communication
  • Office Management/
  • Staff hiring
  • Extremely fast pace environment
  • Direct Patient Care
  • Excellent multi-tasking ability
  • Administrative Support
  • Relationship Building
  • Scheduling
  • Inventory Control
  • Scheduling Coordination
  • Staff Management

Certification

  • RMA - Registered Medical Assistant
  • Phlebotomist
  • CPR
  • Cert: Trusculpt, emsculpt, sofwave, etc.

Timeline

Office Manger

StillWell MedSpa
10.2023 - Current

Office Manger

Madfes Aesthetic
08.2020 - 02.2023

Supervisor/ Medical Assistant

Northwell Health
08.2019 - 12.2021

Medical Supervisor

Urgent Care of New York
09.2017 - 08.2019

Medical Assistant Per Diem

Harrison Medical Group
01.2016 - 10.2022

Medical Assistant

Westchester Medical Center
08.2015 - 09.2017

Bachelor of Science Biology -

Southern New Hampshire University

Associate Degree in Science Math & Science -

Westchester Community College

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Elizabeta Luma