Elizabeth T

• Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers
• Generated travel-related reports for clients to facilitate decision-making.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Managed over 50 customer calls per day
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets
• Asked open-ended questions to better ascertain client needs and determine best travel offerings.

• Set up and managed appointments for client notary services.
• Examined documents for accuracy, completion and compliance before notarizing.
• Administered oath to document signers to obtain affirmation of truth.
• Certified and attested power of attorney documents, acknowledgements and deeds.
• Managed over 6-8 signings per day
• On time, No error record to date from vendors
• Utilized specialized software to accurately track notary services performed

• Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
• Reviewed and screened applicant resumes to identify qualified candidates.
• Developed and implemented onboarding and orientation programs for new employees.
• Assisted with writing job postings and job descriptions for boards.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Resolved employee complaints and grievances successfully through mediation and collaboration.
• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
• Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
• Conducted workplace compliance training to reduce liability risks and operate effectively.
• Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
• Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
• Conducted performance reviews and provided feedback to managers on employee performance.

This was an short stint to help set up two new medical offices-one in Las Vegas, and Henderson.

Set up included

• Negotiated contracts with vendors and suppliers to obtain best pricing and terms on furniture, utilities, office supplies
• Set up medical insurance vendors after much research and negotiations
• Recruited, trained, coached and mentored staff to support smooth adoption of new Vibrant Living program.
• Directed initiatives to improve work environment, company culture or overall business strategy.

• Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
• Completed human resource operational requirements by scheduling and assigning employees.
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
• Coordinated implementation of people-related services, policies and programs through departmental staff.
• Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
• Developed and implemented onboarding and orientation programs for new employees.
• Resolved employee complaints and grievances successfully through mediation and collaboration.
• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
• Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
• Created the Employee Hand Book
• Conducted workplace compliance training to reduce liability risks and operate effectively.
• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
• Conducted performance reviews and provided feedback to managers on employee performance.
• Administered employee benefits programs and assisted with open enrollment.
• Created and delivered HR training sessions to staff, managers and executives.
• Worked alongside global business leader to deploy new training strategies.
• Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.