Elizabeth A. Ashlock

Enhance pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging. Solve customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items. Promote patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions. Assist in maintaining a clean and organized work environment, ensuring compliance with safety regulations/ Increase overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.

Duties included processing patient prescriptions, communication with doctors and insurance companies via telephone, chat, and e-mail, and other special assignments, all within a high-volume call center environment.

Responsible for processing all incoming requests from long term care facilities for their residents for ongoing and new acute medications. Process all new prescriptions, communicate with providers, process insurance and troubleshoot insurance issues. Back up for fulfillment team as needed and other tasks as requested by Pharmacy Manager.

Greeted visitors, answered phones, processed monthly invoices using Sage Software, provided backup for accounts payable/receivable and service dispatcher.

Enjoyed the flexibility of temp work in settings including Muscular Dystrophy Association of Iowa and a law office specializing in Bankruptcy

Responsibilities included customer service, both in person and over telephone, preparation of prescriptions from intake to sale utilizing pharmacy specific software and database, resolving insurance issues, inventory control, gathering and reporting pharmacy errors in PQC database, other tasks as requested by Pharmacy Manager.

Paralegal/Administrative support for two attorneys with separate law practices, including, but not limited to, client contact in person, by phone and written correspondence, dictation, time and billing, trial preparation, monitoring and management of large number work comp cases from intake to settlement, hearing, docket/calendar management, preparation of legal pleadings and other documents, balancing of client trust account using Quicken, ordering of supplies, and other office duties as needed.

Responsibilities included customer service, both in person and over telephone, cashiering, utilization and application of pharmacy specific software and database, resolving insurance issues, inventory and ordering, preparation of prescriptions from intake to sale, including scanning, entering, filling, troubleshooting and billing.

Responsibilities included client contact by telephone and written correspondence, as well as in-person, dictation, maintaining office calendar and tickler system, preparation of documents using Word, HotDocs, Iowa Support Master, eforms, and Excel, maintenance of library, legal research using Westlaw, assist with preparation of tax returns using Lacerte Tax Software; balance firm checking and savings account and firm trust account, preparation of payroll taxes, year-end reports and W-2s, manage and maintain apartment homes on-site at law firm, back-up for bookkeeping and payroll as needed.