Elizabeth Abad
Summary
Organized and dependable candidate whose experience in restaurant and automotive sales ensures positive results, great customer service and success in restaurant operations.
Overview
10
10
years of professional experience
Work History
Bar Manager/Floor Manager
Chet's Dallas
01.2023 - Current
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Oversaw maintenance tasks for the bar & floor area,
ensuring a clean and safe environment for patrons at all times. - Encouraged and trained staff to receive 5-star reviews
- Successfully raised restaurant rating on goggle to 4.8 with nearly 2,000 reviews.
- Reported in weekly meetings to upper management and strategized how to optimize team efficiency and drive upward restaurant sales.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
- Completed efficient daily opening and closing processes to prepare teams.
- Conducted regular performance reviews, identifying areas for improvement and setting achievable goals.
- Improved floor operations efficiency with introduction of new point-of-sale system.
- Improved customer service rankings by resolving issues quickly and accurately.
Server
CRÚ Wine Bar
06.2022 - 01.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle special items.
- Became knowledgeable on different wines and regions.
- Attended occasional tastings and brief informational classes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Automotive Sales Consultant
Hiline Motors
02.2021 - 01.2023
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Drove team revenue totals by bringing in top sales numbers.
- Outlined sales, warranty and service procedures.
- Answered telephone and email inquiries from potential customers.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Completed registration paperwork and sales documentation.
Bar Manager
Los Lupes Mexican Restaurant
04.2014 - 02.2021
- Provided friendly service to patrons and delivered their orders promptly and accurately
- Operated all cash and credit card transactions.
- Took charge of bar responsibilities and monitored that other bartenders were completing their assigned tasks.
- Served as main point of contact between Bartenders and Restaurant Manager.
- Calculated bar inventory and ordered liquor/beer for upcoming dates.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Checked ID cards and verified bar guests were of legal age.
- Improved customer service rankings by resolving issues quickly and accurately.
- Poured and prepared mixed drinks for over 150 customers daily.
- Followed all Covid-19 protocols and state restrictions, While maintaining full sales at 50% capacity rate.
Education
High School Diploma -
R.L Turner High School
Carrollton, TX2013
Skills
- Complex Problem Solving
- Recruitment and Hiring
- Spanish Fluency
- Confidence and Drive
- Attention to Detail
- Motivational Leadership
- Friendly and Relatable
- Upselling strategies
- Relationship building
- Financing knowledge
- Friendly and Relatable
Timeline
Bar Manager/Floor Manager
Chet's Dallas
01.2023 - Current
Server
CRÚ Wine Bar
06.2022 - 01.2023
Automotive Sales Consultant
Hiline Motors
02.2021 - 01.2023
Bar Manager
Los Lupes Mexican Restaurant
04.2014 - 02.2021
High School Diploma -
R.L Turner High School
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