Elizabeth A Casselman
Gardner,KS
Summary
With a strong background in customer service and effective communication, my experience in the industry spans over a decade. Throughout my career, I have actively volunteered, honing public speaking skills and cultivating a genuine interest in engaging with potential customers. Additionally, I gained valuable insights by owning and operating a small business, where I directly managed accounts. Taking immense pride in work, consistently striving for excellence and continuously pushing to achieve perfection.
Overview
8
8
years of professional experience
Work History
Team Member
Mo’bettahs
Olathe, KS
10.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Parts/ Billing Assistant
ITI Intermodal
11.2023 - 01.2025
- As a parts assistant I’m in charge of putting away part deliveries, checking out parts for the mechanics and billing the steamship lines for parts and labor
- I am trusted with hundreds of parts ensuring they don’t break, go missing and are correct in inventory
- Billing for parts and labor on gensets and reefers
- Billing and invoicing for parts ordering, mounts and dismounts of genset units
Co-owner
A&E Home Improvement
08.2021 - 10.2023
- Company Overview: A&E is a lawn and landscaping company
- My duties included making and sending out invoices, getting clientele, and working on the job site with the other co-owner of the company
- I was trusted to take care of clients' yards when they were not home, delivering satisfaction every time, with every mow I completed
- A&E is a lawn and landscaping company
Shift Leader
Mo’bettahs
Liberty, MO
03.2023 - 07.2023
- Opened store Monday-Friday
- Worked every position when we were short staffed
- Counted, prepared and assigned tills to registers
- Managed a team of roughly 10 people on a daily basis
- Started training as Catering Coordinator, produced, made and delivered catering orders
Cafe Associate
Sams Club
07.2022 - 01.2023
- My role in the cafe was to open and close, I made pizza and other cafe foods
- Stocked cafe goods
- Helped members find things they liked
- Worked in a fast paced environment
Barista
Starbucks
05.2022 - 07.2022
- My role as a barista is many jobs in one, I work alongside my coworkers to deliver the freshest and best tasting coffee and pastries in a timely manner
- I work the drive through to ensure customers are well taken care of and so is the store at all times
Gas Station Associate
Quick Shop (BP)
07.2021 - 05.2022
- Stock store, make sure store is presentable and clean, ring up customers, handle money and make deposits
Waitress
Saltgrass Steakhouse
03.2021 - 07.2021
- Greet guests
- Take care of guest in timely manner
- Ensure guest are taken care of and their needs are met and they are satisfied before they leave
Teller
Central Bank of the Midwest
06.2020 - 12.2020
Housekeeper
Whole Home Cleaners
09.2019 - 11.2019
Expediter
Red Robin
Olathe, KS
06.2017 - 08.2019
- Provide excellent customer service to ensure a memorable experience
Server
The Cheesecake Factory
08.2018 - 03.2019
- Provide for my guest and their needs
QC/Packer
Jet.com
05.2018 - 09.2018
- Fulfill orders, pack and tape up boxes to be delivered to customers
Education
High School -
Gardner Edgerton High School
Gardner, KS05.2018
Skills
- Compassionate
- Intelligent
- Quick-thinker
- Hard-working
- Reliable
- Responsible
Professional References
- Devon Hood, Children’s Mercy Hospital, Raytown, MO, (816) 294-9232
- Casey Phillips, Olathe, KS, (785) 341-7980
- Jennifer Gamiz, Owner/Operator, GYO Studio, (816) 914-0336
Strengths Skills
- Compassionate
- Intelligent
- Quick-thinker
- Hard-working
- Reliable
- Responsible
- Interpersonally effective
- Natural leader balancing firmness and friendliness
Timeline
Team Member
Mo’bettahs
10.2024 - Current
Parts/ Billing Assistant
ITI Intermodal
11.2023 - 01.2025
Shift Leader
Mo’bettahs
03.2023 - 07.2023
Cafe Associate
Sams Club
07.2022 - 01.2023
Barista
Starbucks
05.2022 - 07.2022
Co-owner
A&E Home Improvement
08.2021 - 10.2023
Gas Station Associate
Quick Shop (BP)
07.2021 - 05.2022
Waitress
Saltgrass Steakhouse
03.2021 - 07.2021
Teller
Central Bank of the Midwest
06.2020 - 12.2020
Housekeeper
Whole Home Cleaners
09.2019 - 11.2019
Server
The Cheesecake Factory
08.2018 - 03.2019
QC/Packer
Jet.com
05.2018 - 09.2018
Expediter
Red Robin
06.2017 - 08.2019
High School -
Gardner Edgerton High School