Elizabeth A. Ciepiela
Snohomish
Summary
Professional with extensive experience in customer service and administration, recognized for achieving high customer satisfaction at Blue Nile. Proficient in Microsoft Office Suite and CRM software, with strong problem-solving and communication skills. Proven track record in ensuring efficient operations and positive outcomes in fast-paced environments. Specialized in data integrity verification, compliance adherence, and process optimization, contributing to successful validation outcomes.
Overview
9
9
years of professional experience
Work History
Insurance document validator
Great American Insurance Company (GAIG)
06.2025 - 09.2025
- Validated insurance data against parameters and entered it into databases.
Customer Care Agent
Blue Nile
Seattle
10.2021 - 02.2025
- Provided outstanding customer service
- Answered calls in a high-volume environment
- Problem-solved, leading to a high percentage of positive customer survey results
- Recognized in the company newsletter multiple times for outstanding performance
Front Desk Lead Receptionist
ERA Living
Seattle
06.2018 - 07.2021
- In an assisted-living facility, I answered a multi-line phone, routing calls to the appropriate people
- Kept patients’ medical information confidential while prioritizing their safety by promptly informing the healthcare team about immediate concerns
- Prioritized various administrative, marketing-related and security tasks in a busy and fast-paced environment
- Used sound judgment to solve resident and employee problems
- Used Microsoft Word, Excel and Outlook daily to keep resident records and communicate with others
- Used discretion to protect resident personal, medical and financial information
Front Desk Receptionist (On-Call)
ERA Living
Seattle
11.2017 - 06.2021
- Answered a multi-line phone, routing calls to the appropriate people
- Kept patients’ medical information confidential while prioritizing their safety by promptly informing the healthcare team about immediate concerns.
- Prioritized various administrative, security, and community-relations related tasks in a busy and fast-paced environment
- Used sound judgment to solve resident and employee problems.
- Used Microsoft Word, Excel and Outlook as needed to keep resident records and communicate with others
- Obtained a current CPR/First Aid certification.
Dishwasher & Prep Cook
ERA Living
Seattle
07.2016 - 06.2018
- Updated inventory list of needed kitchen supplies and stocked kitchen.
- Kept records of dishwasher temperatures.
- Washed all dishes as needed, as well as prepared salads, fruits and breads.
Education
B.A. - Journalism, Humanities
Seattle University
Seattle, WA09.2001
Skills
- Microsoft Office Suite
- Word
- Excel
- Teams
- Outlook
- Pages
- Skype
- Zoom
- CRM software
- Chat
- Phone
Hobbies and Interests
- Journalism
- Keeping up with the news
- Reading
- Self-Development
References
Available Upon Request
Highlighted Contributions
- Promoted to lead receptionist.
- Noted for my leadership ability.
- Recognized and rewarded for outstanding customer service.
Timeline
Insurance document validator
Great American Insurance Company (GAIG)
06.2025 - 09.2025
Customer Care Agent
Blue Nile
10.2021 - 02.2025
Front Desk Lead Receptionist
ERA Living
06.2018 - 07.2021
Front Desk Receptionist (On-Call)
ERA Living
11.2017 - 06.2021
Dishwasher & Prep Cook
ERA Living
07.2016 - 06.2018
B.A. - Journalism, Humanities
Seattle University
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