Elizabeth Acres

Presented new and additional products and services to existing customers.

• Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
• Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
• Approached prospective clients through cold calling and emails to meet sales targets.
• Backed up teller team by handling needs of new and existing customers at main counter.
• Used targeted questioning strategies to discover insight on prospect needs and requirements.
• Obtained credit records from reporting agencies.
• Negotiated contracts and handled paperwork such as invoices and orders.
• Answered customer questions and explained available services such as deposit accounts, bonds and securities.
• Solved customer challenges by offering relevant products and/or services
• Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
• Carried out day-day-day duties accurately and efficiently.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.