Elizabeth Adamowski
Rolling Meadows,IL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Tempers independent decision making skills with collaboration skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Senior Manager, Customer Service
BNSF Logistics, LL/JB Hunt
01.2021 - Current
- Launching and evolving Customer Experience Department from 2020 inception.
- Managing team of 8-18 direct reports.
- Supporting 250,000 loads per year.
- Conceptualizing 49 IT Enhancements for in-house TMS.
- Creating a repository of internal processes to enhance customer relationships for a $500 million book of business.
Operations Manager & Team Lead
BNSF Logistics, LLC
11.2017 - 12.2020
- Managed team and respective workload of 4-7 direct reports
- Mitigated carrier issues for direct reports
- Collaborated on Freight Friend, carrier matching, roll out
- Attended customer business reviews
- Built and maintained relationships with customers and carriers for BNSF Logistics.
TC I & II
BNSF Logistics, LLC
10.2013 - 01.2017
- Exclusively supported operations of Oshkosh business
- Worked with AM and TC team to cover intra office freight
- Consistently ranked in daily top ten TC's
- Communicated delays and issues to appropriate parties
- Utilized customer service experience to mitigate carrier issues
- Developed and leveraged carrier relationships to cover contracted lanes and ad hoc freight.
AM I
BNSF Logistics, LLC
11.2012 - 01.2013
- Managed a multi-modal $10,000 book of business
- Solicited new customers via email and phone
- Collaborated with AM and TC groups to learn the business.
Assistant Manager
Starbucks Coffee Company
09.2003 - 01.2012
- Operated cash, registers, safe, and deposits
- Performed opening and closing duties
- Supervised work of up to 18 other employees
- Coached new and current employees
- Completed and delivered corrective actions for poor employee performance
- Reviewed and interviewed prospective employees
- Ensured customer satisfaction by applying company policies and procedures
- Created schedules to achieve cost effective labor.
Education
Bachelor of Science - Health Information Management
University of Illinois at Chicago
Chicago, IL05.2009
Associate of Arts - Liberal Arts
William Rainey Harper College
Palatine, IL05.2007
Skills
- Talent Development
- Budget Oversight
- Strategic Planning
- Resource Allocation
- Documentation and Reporting
- Logistics Operations Management
extracurricular activities
- CrossFit Rise 2013-present
- Players For Pits, NFP foster family 2021-present
- President Women In Leadership March 2022 - present
Timeline
Senior Manager, Customer Service
BNSF Logistics, LL/JB Hunt
01.2021 - Current
Operations Manager & Team Lead
BNSF Logistics, LLC
11.2017 - 12.2020
TC I & II
BNSF Logistics, LLC
10.2013 - 01.2017
AM I
BNSF Logistics, LLC
11.2012 - 01.2013
Assistant Manager
Starbucks Coffee Company
09.2003 - 01.2012
Bachelor of Science - Health Information Management
University of Illinois at Chicago
Associate of Arts - Liberal Arts
William Rainey Harper College
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