Elizabeth Adams
Summit,MS
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
19
19
years of professional experience
Work History
Hospice Triage Nurse
Intellatriage
09.2022 - Current
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Assisted with training new nursing staff on triage procedures, contributing to the overall growth of the team''s competencies.
- Recorded details regarding therapies to keep patient charts updated.
- Enhanced patient satisfaction by efficiently prioritizing and addressing urgent medical concerns in a timely manner.
RN Case Manager
Encompass Hospice
01.2020 - 05.2022
- Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Investigated and resolved issues affecting hospital operations and patient care.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Educated patients and caregivers on healthcare protocols and processes.
Registered Nurse
SMRMC ICU 1&2
05.2010 - 06.2018
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Managed patients recovering from medical or surgical procedures.
- Organized and managed care of patients undergoing various therapies and procedures.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Unit Secretary/Patient Care Technician
SMRMC ICU 1&2
12.2008 - 05.2010
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Organized paperwork such as charts and reports for office and patient needs.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Monitored inventory levels and advised management of need for replenishment.
- Assisted with medical coding and billing tasks.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Processed lab paperwork and requests according to physicians' orders.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Enhanced office productivity by handling high volume of callers per day.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
Retail Store Manager
Verizon Wireless
02.2005 - 07.2007
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Reported issues to higher management with great detail.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Submitted orders for new inventory.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Interacted well with customers to build connections and nurture relationships.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
Education
Associate of Science - Nursing
Southwest Mississippi Community College
Summit, MS05.2010
Skills
- Community Program Referrals
- Treatment Plan Modification
- ICD-10
- Well visit procedures
- Patient and family advocacy
- Delegation and Motivation
- Long-Term Care
- Team Coordination
- Treatment Recommendations
- Nursing staff leadership
- Medical assessment
- EMR Systems
Timeline
Hospice Triage Nurse
Intellatriage
09.2022 - Current
RN Case Manager
Encompass Hospice
01.2020 - 05.2022
Registered Nurse
SMRMC ICU 1&2
05.2010 - 06.2018
Unit Secretary/Patient Care Technician
SMRMC ICU 1&2
12.2008 - 05.2010
Retail Store Manager
Verizon Wireless
02.2005 - 07.2007
Associate of Science - Nursing
Southwest Mississippi Community College
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