Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Adams

Modesto,CA

Summary

Dynamic Service Advisor with a proven track record at Caliber Collision, excelling in customer service and vehicle assessment. Recognized for consistently exceeding sales targets and enhancing customer satisfaction through effective communication and attention to detail. A goal-oriented team player dedicated to fostering long-term relationships and delivering exceptional service.

Overview

19
19
years of professional experience

Work History

Service Advisor

Caliber Collision
12.2017 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.

Deli Associate

Walmart
07.2016 - 12.2017
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
  • Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Driver

G&H Trucking
02.2010 - 06.2016
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.

Crew Member

Jack in the Box
12.2006 - 06.2009
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Education

General Education

Fred C Beyer High School
Modesto, CA

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Attention to detail
  • Excellent communication
  • Service estimates
  • Team player mentality
  • Service scheduling
  • Goal-oriented mindset
  • Workflow management

Timeline

Service Advisor

Caliber Collision
12.2017 - Current

Deli Associate

Walmart
07.2016 - 12.2017

Driver

G&H Trucking
02.2010 - 06.2016

Crew Member

Jack in the Box
12.2006 - 06.2009

General Education

Fred C Beyer High School

Similar Profiles

CREATE PROFILE
Elizabeth Adams