Elizabeth Adkins
Kansas City,MO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Responsible Revenue Officer with familiarity with tax laws, regulations, procedures and precedents. Wide knowledge of federal and state laws with respect to collection and assessment. Outstanding investigative skills analyzes financial records in order to verify information. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level receptionist position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Revenue Specialist
Orthopedic Surgeons Institute
09.2022 - 03.2023
- Managed accounts receivable, ensuring timely invoicing and accurate record-keeping for improved cash flow.
- Increased revenue by streamlining billing processes and implementing effective collection strategies.
- Played an integral role in system migrations by contributing valuable insights on process improvements related to revenue management functions.
- Developed customized payment plans for clients experiencing financial difficulties, minimizing losses due to uncollected revenues.
- Improved financial reporting by conducting thorough account reconciliations and resolving discrepancies.
- Participated in cross-functional projects aimed at enhancing operational efficiency across departments.
- Stayed up-to-date on industry best practices and emerging technologies, applying new knowledge to drive revenue growth and operational excellence.
Receptionist
Kansas City Urology And Oncology Care
03.2021 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Medical Receptionist
Midwest Aortic And Vascular Institute
11.2018 - 03.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
Medical Office Specialist
Midwest Neuroscience Institute
06.2017 - 07.2018
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Strengthened patient relationships with consistent follow-up on test results, appointments, and referrals.
- Maintained cleanliness and orderliness of examination rooms to create a welcoming environment for patients.
- Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Accounts Billing Representative
Meritas Health Cardiology
05.2011 - 11.2016
- Reviewed and solved account and billing discrepancies.
- Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurances to obtain timely and accurate payments.
- Facilitated smooth departmental operations through cross-training in various roles, providing backup support as needed.
- Assessed accounts for payment status and reached out to customers.
- Optimized collections efforts through regular collaboration with the collections team on delinquent accounts strategies.
- Received incoming information and entered into database system.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Coordinated with intermediate parties to obtain payments and resolve issues.
Education
Certificate in Insurance Billing And Coding - Medical Billing And Coding
Concorde Career College
Kansas City, MO05.2009
GED -
Topeka High School
Topeka, KS05.1987
Skills
- Invoice Processing
- Cash Flow Management
- Payment Processing
- Microsoft Excel expertise
- Analytical Skills
- Medical Terminology
- Medical Records
- ICD-9
- ICD-10
- Computer Literacy
- Medical Scheduling
- Insurance Verification
- Front Desk
- Phone Etiquette
- Microsoft Office
Free time
I love to hang out with my dogs and my grandkids. My dogs have been the best to me more than any human has been. Being apart of my grandkids lives is a blessing and I love them to death.
Timeline
Revenue Specialist
Orthopedic Surgeons Institute
09.2022 - 03.2023
Receptionist
Kansas City Urology And Oncology Care
03.2021 - 07.2022
Medical Receptionist
Midwest Aortic And Vascular Institute
11.2018 - 03.2020
Medical Office Specialist
Midwest Neuroscience Institute
06.2017 - 07.2018
Patient Accounts Billing Representative
Meritas Health Cardiology
05.2011 - 11.2016
Certificate in Insurance Billing And Coding - Medical Billing And Coding
Concorde Career College
GED -
Topeka High School
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