Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Adriana Redinger

Duncan

Summary

Reliable and hardworking individual with over 11 years of customer service and team management skills. Self proficient individual who is able to work individually and also in unison with a team. I take pride in giving my all at any given task. exceptional leadership and organizational skills.

Overview

18
18
years of professional experience

Work History

Saftey and Security

Orlando World Center Marriott
08.2023 - 05.2025
  • Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.
  • Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time.

Wireless Team Lead

Market Source
10.2016 - 07.2020
  • Engaged in sale productivity and customer satisfaction within Target Mobile retail locations on various Wireless products, accessories and services to customers.
  • Coached and developed sales associate skills in assessing individual customer needs while tending to their personal presences with a goal of finding a total technological solution.
  • Maintained sound knowledge of multiple carriers, wireless products and digital services while effectively and efficiently showcasing floor leadership.
  • Served as a point of escalation concerning questions or issues guest may have had, regarding product clarification and promotions.

Customer Service Leader

Amazing Pictures
02.2009 - 02.2016
  • Provided exceptional customer service and management skills.
  • Required to exceed the expectations of each client.
  • Responsible for billing and payment service request.
  • Managed over 10 websites and provided technical support with strong computer management skills.

Flooring Specialist

Home Depot
03.2007 - 01.2009
  • Engaged in sales and production of home and flooring materials.
  • Provided product knowledge to guest.
  • Held a product knowledge class for clients needing to know how to install flooring.

Education

Diploma - undefined

Celebration High School
Orlando, Florida
01.2005

Skills

  • Bilingual (English/Spanish)
  • Team Management/Training
  • Time Management
  • Conflict Resolution
  • Strong Work Ethic
  • Flexibility
  • Team Work
  • Organization
  • Communication
  • Self-motivated
  • Customer Service
  • Sales Driven
  • Goal Oriented
  • File Management
  • Microsoft Office

Timeline

Saftey and Security

Orlando World Center Marriott
08.2023 - 05.2025

Wireless Team Lead

Market Source
10.2016 - 07.2020

Customer Service Leader

Amazing Pictures
02.2009 - 02.2016

Flooring Specialist

Home Depot
03.2007 - 01.2009

Diploma - undefined

Celebration High School

Similar Profiles

CREATE PROFILE
Elizabeth Adriana Redinger