Elizabeth Aguilar Garcia
Roanoke,VA
Summary
Dynamic Assistant Manager with a proven track record at McDonald's Restaurant, enhancing customer service and team productivity. Excelled in money handling and fostering team leadership, achieving significant improvements in operational efficiency and employee performance. Skilled in strategic planning and problem-solving, driving business growth and service excellence.
Overview
4
4
years of professional experience
Work History
Assistant Manager
McDonald's Restaurant
04.2019 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Enhanced team productivity by streamlining operational processes.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
Patrick Henry High School
Roanoke, VA05-2004
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Employee scheduling
- Employee performance evaluations
Languages
Spanish
Full Professional
Timeline
Assistant Manager
McDonald's Restaurant
04.2019 - 03.2023
High School Diploma -
Patrick Henry High School
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