Elizabeth Agurto
Spring, TX,TX
Summary
Focused and reliable Hospitality employee bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Barista
The Woodlands Resort
The Woodlands, TX
08.2024 - Current
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
- Managed cash register and processed transactions with accuracy and integrity.
- Restocked product displays based on demand and projected sales.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Monitored and adjusted inventory levels to minimize waste and ensure the availability of popular items.
Catering Assistant
Memorial Hermann
The Woodlands, TX
10.2023 - 09.2024
- I use Catertrax and BIOS catering systems to manage catering orders and provide catering services for groups ranging from 15 to as large as 2500 people throughout the hospital.
- Ensured quality control of all food products before serving.
- Organized buffet tables, beverage areas, and other service stations before events.
- Kept track of inventory levels for all necessary items, such as chafing dishes, plates, and utensils.
- Provided excellent customer service by interacting with guests during events.
- Clean the kitchen equipment and surfaces after each event.
- Processed payments from customers for catering services received.
- Managed food costs by controlling portion sizes and waste minimization techniques.
- Attended weekly staff meetings with the management team to discuss upcoming events and new menu items.
- Interacted with guests to obtain feedback on product quality and service levels.
Coffee Barista
Hyatt Regency Conroe-Hyatt Hotels Corporation
Houston, TX
05.2023 - 11.2023
- Maintained cleanliness and sanitation of the customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Completed successful daily cash audits to correctly balance drawers at the end of shifts.
- Brewed and served coffee, tea, and other non-alcoholic drinks according to company standards.
- Trained new team members with positive reinforcement, and respectful, encouraging coaching.
- Prepared and stocked baked goods, sandwiches, wraps, and light snacks to complement beverage choices.
Server
Hyatt Regency West
Houston, TX
10.2022 - 10.2023
- Cultivated warm relationships with regular customers.
- The hotel hosts four different oil and gas companies, such as ExxonMobil, SM Energy, and ConocoPhillips, etc.
- Bussed and reset tables to keep the dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly, with focused attention to customer needs.
- Replenished the hot and cold food table, and stocked the beverage dispensers, plates, utensils, and ice supply.
- Prepared a selection of coffees, fresh juices, and other beverages for guests' enjoyment.
Rest Server, Hostess, Barista, and Banquet Cashier
Royal Sonesta Houston
Houston, TX
11.2015 - 01.2023
- Primary position as a restaurant server however, assistant other departments as a Barista and banquet cashier/server
- Greeted new customers, discussed specials and took drink orders
- Kept server areas clean and stocked to increase efficiency while working tables
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Cultivated warm relationships with regular customers
- Hotel hosts four different airline crews such as Singapore Airline, ANA, Air France and Frontier
- Bussed and reset tables to keep dining room and work areas clean
- Supervised restocking of breakfast buffet
- Assisted on task force to Sonesta Hilton Head Resort during high-peak season, July - September, 2017
- Job duties included Hostess, Server, Barista and Cashier.
Barista
The Post Oak Hotel
Houston, United States
07.2018 - 03.2019
- Demonstrated techniques for using multiple beverage machines with new team members.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
- Checked the temperatures of freezers, refrigerators, or heating equipment to verify proper functioning.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Cashier
Marshalls
Houston, TX
11.2017 - 07.2018
- Helped customers complete purchases, locate items and join reward programs
- Answered questions about store policies and addressed customer concerns
- Processed customer refunds and exchanges according to established guidelines
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs, especially during holiday seasons
- Stocked, tagged and displayed merchandise as required
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Task Force F&B Department
Sonesta Resort
Hilton Head Island
06.2017 - 10.2017
- Task Force in F& B department
- Used cash registers and credit card machines to cash out customers
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Monitored seating area and checked restrooms regularly to keep spotless
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Coffee Barista
Hyatt Regency Galleria - Urban Star Market
Houston, TX
06.2016 - 06.2017
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines
- Brewed and served Starbucks coffee, tea and other non-alcoholic drinks according to company standards
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases
- Handled POS system, payment processing, cash change and issuing of receipt
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices
- Kept product inventory stocked during times of customer congestion and high demand.
Travel Agent
Planet One Travel & Cruises
Houston, TX
07.2011 - 11.2015
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships
- Helped senior managers make effective decisions based on current and accurate reporting
- Managed several different systems to book cruises, hotels and airlines, such as Sabre and Amadeus.
Education
Associate of Applied Science - Accounting
Southern New Hampshire University
Manchester, NH05.2025
Flight Attendance -
Columbia Institute
Lima, PeruEnglish Composition -
Houston Community College
Houston, TXEnglish As A Second Language -
University of Houston - Downtown
Houston, TXSkills
- Point-of-sale systems: knowledge in the use of the following systems: Micros, Squirrel, Aloha, Infrasys, and Catertrax
- Travel eCommerce System: Amadeus, and Sabre
- Order expediting
- Meal delivery
- Bartending
- Event Planning
- Inventory Monitoring
- Food presentation
- Food and Beverage Service
- Transactions and cash handling: work additional shifts as a cashier for banquet cash bars for up to 600 attendees
Certification
- TABC Seller Training Certification, 5/28/2025
- Food Handler Training, 9/30/2025
- Red Cross CPR Training, 7/30/2025
- Notary Public, 04/11/2027
Languages
- Bilingual – English and Spanish
References
References available upon request.
Timeline
Barista
The Woodlands Resort
08.2024 - Current
Catering Assistant
Memorial Hermann
10.2023 - 09.2024
Coffee Barista
Hyatt Regency Conroe-Hyatt Hotels Corporation
05.2023 - 11.2023
Server
Hyatt Regency West
10.2022 - 10.2023
Barista
The Post Oak Hotel
07.2018 - 03.2019
Cashier
Marshalls
11.2017 - 07.2018
Task Force F&B Department
Sonesta Resort
06.2017 - 10.2017
Coffee Barista
Hyatt Regency Galleria - Urban Star Market
06.2016 - 06.2017
Rest Server, Hostess, Barista, and Banquet Cashier
Royal Sonesta Houston
11.2015 - 01.2023
Travel Agent
Planet One Travel & Cruises
07.2011 - 11.2015
Associate of Applied Science - Accounting
Southern New Hampshire University
Flight Attendance -
Columbia Institute
English Composition -
Houston Community College
English As A Second Language -
University of Houston - Downtown
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