Elizabeth Ah Ching-Vaivai
Anchorage,AK
Overview
12
12
years of professional experience
Work History
Medical Assistant/Receptionist Administrator
Ideal Options
02.2022 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Managed multi-line phone system and pleasantly greeted patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Mail Carrier
US Post Office
01.2020 - 01.2022
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
Customer Service Agent
Island Air
12.2015 - 10.2017
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Package Handler/Ramp Transport Driver
FedEx
01.2013 - 02.2015
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ12.2026
Associate of Applied Science - Medical Assistant
Remington College
Hawaii10.2018
High School Diploma -
Tafuna High School
American Samoa06.2012
Skills
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Multitasking
- Problem-solving abilities
- Adaptable and Flexible
- Reliability
- Excellent Communication
- Active Listening
- Effective Communication
Timeline
Medical Assistant/Receptionist Administrator
Ideal Options
02.2022 - Current
Mail Carrier
US Post Office
01.2020 - 01.2022
Customer Service Agent
Island Air
12.2015 - 10.2017
Package Handler/Ramp Transport Driver
FedEx
01.2013 - 02.2015
Bachelor of Science - Health Administration
University of Phoenix
Associate of Applied Science - Medical Assistant
Remington College
High School Diploma -
Tafuna High School
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