Elizabeth Akin
Scroggins,TX
Summary
Shift Manager with proven expertise in optimizing operations and enhancing customer satisfaction. Skilled in cash handling oversight, effective task delegation, inventory and waste management, I excelled in training staff and resolving complaints, achieving outstanding service ratings.
With a solid track record in managing fast-paced environments, I successfully led teams through busy shifts, ensuring smooth operations, and maximizing hourly and daily sales. Demonstrated proficiency in problem-solving and effective communication, fostering a collaborative team atmosphere.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Shift Manager
McDonald's
10.2023 - Current
- Supervised team members to ensure adherence to food safety and quality standards.
- Coordinated daily operations to optimize workflow and enhance customer service experience.
- Trained new employees on operating procedures, enhancing team efficiency and performance.
- Managed inventory levels, ensuring availability of supplies and minimizing waste.
- Managed daily restaurant KPI's.
- Managed daily restaurant labor percentages.
- Developed staff schedules to maintain optimal coverage during peak hours.
- Resolved customer complaints swiftly, maintaining positive dining experiences and loyalty.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Excelled in every store position and regularly backed up front-line staff.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Monitored employee food handling, safety and uniform requirements.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
Gas Station Attendant
Superhandy
02.2022 - 09.2023
- Operated fuel dispensers and maintained cleanliness of service areas.
- Assisted customers with inquiries and provided product information.
- Conducted routine safety checks on equipment and emergency systems.
- Managed inventory levels, ensuring stock availability for high-demand items.
- Processed cash and credit transactions accurately at point of sale.
- Trained new employees on operational procedures and customer service standards.
- Checked in the weekly truck delivery, ensuring accurate counts of each item delivered, contacting the company over any missing or incorrect items, and rotating existing stock with newly delivered stock.
- Maintained clean and orderly work station.
- Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
- Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers' convenience.
Restaurant Shift Manager
Sonic
01.2020 - 01.2022
- Supervised team members to ensure adherence to food safety and quality standards.
- Coordinated daily operations to optimize workflow and enhance customer service experience.
- Trained new employees on operating procedures, enhancing team efficiency and performance.
- Managed inventory levels, ensuring availability of supplies and minimizing waste.
- Developed staff schedules to maintain optimal coverage during peak hours.
- Resolved customer complaints swiftly, maintaining positive dining experiences and loyalty.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Monitored employee food handling, safety and uniform requirements.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
Education
High School Diploma -
Homeschooled
Farmersville, TXNo Degree - Biology
Collin County Community College
McKinney, TXSkills
- Cash handling oversight
- Task delegation
- Inventory control
- Customer complaint resolution
- Scheduling
- Recruitment and hiring
- ServeSafe manager
- Quality assurance
- Pre-shift walk-through
- POS terminal operation
- Training and onboarding
Certification
Certified ServeSafe Manager
Timeline
Restaurant Shift Manager
McDonald's
10.2023 - Current
Gas Station Attendant
Superhandy
02.2022 - 09.2023
Restaurant Shift Manager
Sonic
01.2020 - 01.2022
High School Diploma -
Homeschooled
No Degree - Biology
Collin County Community College