Elizabeth A. Kulasik
Mundelein,IL
Summary
Dedicated to ensuring customer satisfaction through exceptional service. Excels as both an independent worker and valuable team player. Leads by example, supports, and mentors women in crisis with sixteen years of knowledge and experience in the retail and food industry. Possesses a strong work ethic and quick learning abilities, confident in the ability to make a significant contribution to any organization. Brings positive enthusiasm and a commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Site Supervisor
The Lake County Haven
Libertyville, USA
06.2022 - Current
- As a Site Supervisor I help women to achieve safe, independent living with the support & resources they need, by encouraging and guiding them in the right direction.
- Being empathetic and non-judgmental, motivating the women in a positive supportive atmosphere to help them in reaching their life goals. Be a listening ear.
- Be a positive role model for the women
- I work independently and as part of a team
- I also implement the structure and rules needed by women in crisis to assure of their safety and individual life circumstances.
Customer Service Representative
NuWave LLC
Vernon Hills, USA
01.2023 - 03.2025
- Responsible for the setup, to include any troubleshooting, and breakdown of events requiring technical support.
- Answered approximately 40-60 inbound phone calls, made outbound calls as needed, processed warranty claims, completed approximately 30-40 e-mails daily.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Beauty Advisor
Sephora
Vernon Hills, IL
01.2022 - 01.2023
- Worked with team in achieving monthly sales goals and maintaining effective store operations.
- Greeted guests in a friendly welcoming matter
- Kept display spaces orderly, clean, and well-maintained
Key Holder
Everything But Water
Orlando, FL
10.2015 - 10.2019
- Processed payments, worked the cash register and computer system.
- Greeted guests in a friendly manner, promoting any new products. Assisted guests with finding their perfect get a way wardrobe
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Processed shipments and inventory
- Opened and closed the store independently
- Maintained counter and display areas for cleanliness and organization.
Customer Service Team Member
Chic-Fil-A
Orlando, FL
02.2011 - 08.2015
- Provided friendly, helpful customer service.
- Worked as a team and individual to accomplish tasks and goals.
- Addressed any customer complaints effectively.
- Operated cash register and managed computer transactions.
Education
Plainfield Central High School
Plainfied, IL11-2011
Skills
- Team player & leader
- Quick learner
- Dependable, responsible, professional
- Detail-Oriented
- Decision-making
- Active listening
- Call center experience
- Microsoft Office
- Friendly, positive attitude
- Computer skills
- Organization and time management
- Adaptable
References
Available upon request.
Timeline
Customer Service Representative
NuWave LLC
01.2023 - 03.2025
Site Supervisor
The Lake County Haven
06.2022 - Current
Beauty Advisor
Sephora
01.2022 - 01.2023
Key Holder
Everything But Water
10.2015 - 10.2019
Customer Service Team Member
Chic-Fil-A
02.2011 - 08.2015
Plainfield Central High School