Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
Generic

Elizabeth Alanis

San Tan Valley,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Bilingual Credit Card Collections

Chase
06.2024 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Bilingual Patient Service Specialist

American Vision Partners
Mesa, AZ
04.2023 - 07.2024
  • Greeting patients and visitors warmly in person or by telephone
  • Checking patients in and out
  • Scheduling clinic and surgical appointments to include all pre-operative and post- operative appointments
  • Review all paperwork with patients; consents for procedures
  • Verifying insurance and collecting payments
  • Maintaining patient medical records

Bilingual Contact Center Representative II

Unify Financial Credit Union
Mesa, AZ
12.2017 - 01.2023
  • Build business relationships with customers through constant communication, increasing customer retention rate
  • Resolve banking issues via live chat assistance, attending to several requests per day promptly
  • Handle customer queries accurately, utilizing multitasking skills to research and convey responses to challenging issues to ensure client satisfaction within a single call
  • Accomplish all assigned duties professionally, adhering to the set standard and operating procedure
  • Analyze and identify customer needs through active listening, providing alternative solutions to enhance client satisfaction
  • Assisted members with account inquiries and transaction processing.
  • Educated clients on financial products and services available at the credit union.
  • Managed call volume efficiently while maintaining high service quality standards.
  • Implemented feedback from customers to enhance service protocols and offerings.
  • Attended regular training sessions on relevant topics to stay updated with industry trends.
  • Resolved customer complaints in a professional manner.
  • Identified opportunities to upsell additional products or services.
  • Educated customers on features and benefits of products or services.

Collector

CRB Auto Finance
Las Vegas, NV
12.2015 - 08.2016
  • Enhanced revenue goals by employing diverse collection techniques, successfully reviving several delinquent accounts
  • Communicated to customers through telephone and mail, leveraging good judgment and problem-solving skills to determine the most appropriate technique for reinstating accounts
  • Championed a customer-centric approach to analyze and understand reasons for default in payments, suggesting alternative payment arrangements to settle accruals

Customer Service Representative

CRB Auto Finance
Las Vegas, NV
06.2014 - 12.2015
  • Maintained updated knowledge of products and market trends through research and creative sources, effectively determining and offering multiple solutions to meet customer needs
  • Processed monthly automobile payments and payoffs timely and accurately, supporting organizational financial goals
  • Enabled quick issuance of titles, lien releases, and other auto-related documents to clients through a sense of urgency, augmenting customer satisfaction
  • Managed customer accounts using CRM software for accurate record-keeping.
  • Resolved complaints promptly through effective communication and problem-solving skills.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong relationships with customers by providing personalized assistance and support.

Front Desk Clerk/PBX/Gift Shop/ Night Audit

Aliante Hotel and Casino
Las Vegas, NV
05.2011 - 06.2014
  • Leveraged interpersonal communication to create rapport and welcome guests in a friendly manner, increasing customer experience
  • Achieved customer cooperation in handling complaints through conflict management resolving various issues amicably according to the laid down standards and guidelines
  • Increased revenue through upselling techniques to guests, promoting the financial vision of the organization
  • Greeted and assisted guests at the front desk with check-in and check-out processes.
  • Managed reservations and room assignments using hotel management software.
  • Handled guest inquiries and resolved issues promptly and professionally.
  • Trained new front desk staff on procedures and customer service standards.
  • Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.
  • Investigated and independently resolved customer complaints to boost satisfaction.
  • Updated computer system with current guest information.
  • Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.

Education

Psychology Of Leadership - Educational Leadership And Management

Guild
02.2025 - 07.2025

Medical Assistant - Clinical Medical

San Joaquin Valley College

High School Diploma -

Oakdale High School
Oakdale, CA

Skills

  • Customer Service
  • Scheduling
  • Workflow Management
  • Documentation Review
  • Microsoft Excel
  • Microsoft Word
  • Live Chat
  • Organizational skills
  • Leadership
  • Computer networking
  • Loan processing
  • Lending
  • Banking
  • Conflict resolution
  • Payment processing
  • Customer relationship management
  • Banking solutions
  • Remote communication
  • Active listening
  • Team collaboration
  • Flexible and adaptable
  • MS office
  • Friendly, positive attitude

Certification

Psychology Of Leadership

Certified Medical Assistant (CMA)

Languages

English

Spanish

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Psychology Of Leadership - Educational Leadership And Management

Guild
02.2025 - 07.2025

Bilingual Credit Card Collections

Chase
06.2024 - Current

Bilingual Patient Service Specialist

American Vision Partners
04.2023 - 07.2024

Bilingual Contact Center Representative II

Unify Financial Credit Union
12.2017 - 01.2023

Collector

CRB Auto Finance
12.2015 - 08.2016

Customer Service Representative

CRB Auto Finance
06.2014 - 12.2015

Front Desk Clerk/PBX/Gift Shop/ Night Audit

Aliante Hotel and Casino
05.2011 - 06.2014

Medical Assistant - Clinical Medical

San Joaquin Valley College

High School Diploma -

Oakdale High School

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