Elizabeth Alaniz-Byrd
Cleveland
Summary
Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.
Experienced with child development and creating nurturing environments. Utilizes strong communication and problem-solving skills to manage daily activities and resolve conflicts. Knowledge of safety protocols and educational activities to foster supportive and engaging atmosphere.
Overview
13
13
years of professional experience
Work History
Child Caretaker
Rocking Horse Daycare
02.2013 - 01.2022
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety by maintaining a clean, hazard-free environment and closely supervising all activities.
- Encouraged creative expression through arts and crafts activities, nurturing each child''s artistic talents.
- Developed strong relationships with parents to better understand each child''s unique needs and preferences.
- Managed daily routines for multiple children at once, effectively juggling various tasks while maintaining a calm demeanor.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Established trust with families by demonstrating reliability, punctuality, and genuine care for their children.
- Provided nutritious meals and snacks for children, keeping in mind individual dietary requirements and restrictions.
- Collaborated with other caretakers to provide consistent care across various settings.
- Assisted with activities to support curriculum objectives.
- Introduced children to educational games and activities to boost learning.
- Provided emotional support and guidance to children during difficult times.
- Read stories, sang songs and facilitated creative play.
- Assisted in potty training and toilet hygiene.
- Responded to inquiries from parents and guardians.
- Logged information regarding naps, feedings, and any medications administered.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Developed lessons and activities to promote children's physical and emotional development.
Bank Teller
First Bank & Trust
07.2009 - 06.2010
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Counted and packaged currency and coins.
Education
Certificate in Medical Office Administration - Medical Office Administration
Martinsburg College
Martinsburg, WV04-2013
High School Diploma -
Splendora High School
Splendora, TX05-2009
Skills
- Curriculum planning
- Group leadership
- Classroom recordkeeping
- Friendly and respectful
- Teamwork
- Problem-solving
- Time management skills
- Cash handling
- Reliability and punctuality
Timeline
Child Caretaker
Rocking Horse Daycare
02.2013 - 01.2022
Bank Teller
First Bank & Trust
07.2009 - 06.2010
Certificate in Medical Office Administration - Medical Office Administration
Martinsburg College
High School Diploma -
Splendora High School
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