Elizabeth Albrecht
Minneapolis,MN
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
19
19
years of professional experience
Work History
Sales Associate/ Customer Service
Wells Fargo Bank
02.2013 - 11.2025
- Oversaw daily operations to enhance efficiency and effectiveness.
- Managed staff performance to align with organizational goals.
- Ensured compliance with banking regulations to mitigate risks.
- Delivered exceptional customer service to maintain high satisfaction levels.
- Analyzed financial data to identify trends impacting bank performance.
- Developed strategies to improve overall operational performance and profitability.
- Engaged with customers to understand their financial needs and offered tailored banking solutions.
- Collaborated with team members to enhance sales strategies and improve customer service.
- Resolved customer issues promptly, enhancing overall satisfaction and loyalty.
- Built and maintained relationships with peers and upper management to drive team success.
Front Desk/ Guest Services
Comfort Inn
04.2007 - 02.2013
- Coordinated guest check-ins and check-outs to ensure a smooth arrival and departure experience.
- Managed reservation systems to optimize room availability and enhance guest satisfaction.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed billing and payment transactions accurately to maintain financial integrity.
- Provided information and assistance to guests regarding hotel amenities and local attractions.
- Handled conflict resolution effectively, ensuring guest concerns were addressed to their satisfaction.
- Collaborated with housekeeping staff to ensure rooms were clean and ready for incoming guests.
- Maintained facility standards by conducting routine inspections and coordinating maintenance requests.
- Developed and implemented check-in procedures, enhancing efficiency and reducing wait times.
- Trained new staff members on guest service protocols and front desk operations.
- Promoted hotel services and amenities to guests, increasing engagement and utilization.
- Ensured compliance with health and safety regulations to provide a safe environment for guests.
- Engaged with guests to create a welcoming atmosphere, fostering repeat business.
- Maintained accurate records of guest information and transactions to support operational needs.
- Delivered exceptional customer service to maintain high satisfaction levels.
- Resolved customer issues promptly, enhancing overall satisfaction and loyalty.
Sales Associate
The Mobile Solution
10.2006 - 04.2007
- Assisted customers in selecting products that met their needs, enhancing the shopping experience.
- Conducted sales transactions efficiently, maintaining accuracy in cash handling and processing.
- Engaged with customers to provide personalized service and build lasting relationships.
- Participated in promotional activities to drive sales and attract new customers.
- Maintained a clean and organized sales floor to create an inviting shopping environment.
- Trained new staff on customer service protocols and product knowledge to enhance team performance.
- Monitored and reported on sales trends to assist management in strategic planning.
- Provided ongoing support to customers after purchases, fostering loyalty and repeat business.
- Assisted in resolving customer issues promptly to maintain high satisfaction rates.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Adhered to company initiatives and achieved established goals.
- Processed returns, exchanges, and refunds in accordance with company policies.
Education
High School Diploma -
De La Salle High School
Minneapolis, MN06-2006
Skills
- Teamwork and collaboration
- Verbal and written communication
- Excellent communication skills
- Compliance management
- Operational efficiency
- Customer relationship management
- Conflict resolution
- Effective communication
- Relationship building
- Exceptional customer service
- Time management
- Guest relations
- Policy and procedure adherence
- Excellent people skills
- Problem-solving abilities
- Attention to detail
- Team collaboration
Accomplishments
Implemented new procedures and technologies that improved efficiency and streamlined operations., Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
References
Available upon request.
Timeline
Sales Associate/ Customer Service
Wells Fargo Bank
02.2013 - 11.2025
Front Desk/ Guest Services
Comfort Inn
04.2007 - 02.2013
Sales Associate
The Mobile Solution
10.2006 - 04.2007
High School Diploma -
De La Salle High School