Summary
Overview
Work History
Skills
Timeline
Generic

Elizabeth Alderson

Thomaston,GA

Summary

Dedicated professional with demonstrated strengths in customer service, time management and attention to detail. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Rentokil NA
07.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Front Office Associate

Drs Woodall, Wilson & Manley
11.2022 - 07.2023
  • Assisted with medical coding and billing tasks.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Completed clerical duties and tasks for clinic administration.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

Private Nanny

Susan Brunk
05.2016 - 11.2022
  • Established and enforced rules of behavior.
  • Maintained helpful routines for bedtime and mealtimes.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships
  • Organized and cleaned home after activities by picking up toys and straightening up play room
  • Coordinated playdates and outings to meet children's physical and social needs
  • Helped children complete homework assignments and school projects
  • Worked with parents to develop and implement discipline programs to promote positive behavior

Registered Chiropractor Assistant

Morrison Chiropractic
05.2018 - 03.2020
  • Directed patient exercise programs.
  • Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
  • Helped improve patient outcomes by educating and advising on relevant treatments and care
  • Collected pertinent data and calculations to aid physician in interpreting results
  • Explained procedures to patients to reduce anxieties and increase patient cooperation

Registered Chiropractic Assistant

The Back & Neck Care Center
02.2014 - 05.2018
  • Kept patients on-track with prescribed treatment plans, monitoring progress, sending reminders and updating doctor with current information
  • Maintained patient electronic and paper files.
  • Verified insurance coverage and benefits.
  • Collected and processed payments from patients and insurance companies.
  • Answered phone calls and emails and responded to patients questions and concerns.
  • Adhered to all HIPAA guidelines and regulations.
  • Assisted chiropractor during patient exams to implement treatment plans quickly
  • Performed electric muscle stimulation, massage, and mechanical traction
  • Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly
  • Collected and documented patient medical information such as blood pressure and weight

Skills

  • Conflict Management
  • Time Management
  • Problem-Solving Skills
  • Administrative Skills
  • Medical Office Experience
  • Computer Proficiency
  • Adaptable and Flexible
  • Critical Thinking
  • Medical Billing and Coding
  • Typing and Filing
  • Telephone Etiquette
  • Appointment Scheduling

Timeline

Customer Service Representative

Rentokil NA
07.2023 - Current

Front Office Associate

Drs Woodall, Wilson & Manley
11.2022 - 07.2023

Registered Chiropractor Assistant

Morrison Chiropractic
05.2018 - 03.2020

Private Nanny

Susan Brunk
05.2016 - 11.2022

Registered Chiropractic Assistant

The Back & Neck Care Center
02.2014 - 05.2018

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Elizabeth Alderson