Summary
Overview
Work History
Education
Skills
Languages
Certification
Education and Training
License
Timeline
Generic

Elizabeth Alemán Calzada

Pinellas Park

Summary

Consistently meeting company needs with organized practices, excelling under pressure, and thriving in new challenges to elevate the organizational brand. Demonstrating focus and enthusiasm, showcasing strong motivation to tackle new tasks. Possessing a strong work ethic, adaptability, and exceptional interpersonal skills. Skilled with meticulous attention to detail, adept at developing effective quality procedures, standards, and specifications while effectively communicating requirements.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Health Insurance Agent

All Access Insurance Network
09.2024 - Current
  • Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
  • Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Efficiently managed high-pressure situations such as claim denials or unexpected policy cancellations.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Provided comprehensive customer service to drive client satisfaction.
  • Conducted thorough research on available health insurance plans, staying up-to-date on industry trends and policy changes.
  • Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
  • Provided exceptional customer service, leading to numerous referrals and a growing client base.
  • Educated clients about health insurance coverage options, benefits and costs.

Insurance Agent Supervisor

American Income Life Insurance Company (Walter Ica
03.2024 - Current
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Participated in continuing education courses to stay current on industry trends and changes in regulations.
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Scheduled meetings with prospective clients to discuss available products and services.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Gathered detailed information from customers prior to offering quotes or making recommendations.
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Responded to customer inquiries and problems to promote great service.
  • Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.

Assembly /Quality Control Supervisor

Mcarbo
03.2019 - 03.2024
  • Ensured that safety regulations were followed by all personnel while on the job site.
  • Monitored quality control procedures to ensure product met standards.
  • Developed and implemented new methods for improving efficiency of production process.
  • Identified and resolved operational problems in a timely manner.
  • Supervised and coordinated activities of workers engaged in controlling flow of materials, machines, and personnel through production processes.
  • Established work schedules, assigned tasks, and monitored performance of subordinates.
  • Maintained records of daily production output.
  • Provided technical guidance to team members regarding operations and maintenance issues.
  • Conducted regular inspections of equipment to identify potential problems or malfunctions.
  • Analyzed production data to develop strategies for increasing productivity levels.
  • Assisted with training new employees on various aspects of their job duties.
  • Collaborated with other departments such as engineering and quality assurance to ensure efficient workflow throughout the organization.
  • Oversaw inventory management processes including purchasing supplies, maintaining stock levels, and monitoring usage trends.
  • Managed staff performance evaluations, disciplinary actions, promotions, transfers.
  • Reviewed daily workload distribution to prioritize and distribute job assignments.
  • Assisted teams with data gathering and analysis to support operational decisions.
  • Analyzed quality control test results and provided feedback and interpretation to production management or staff.
  • Collected and analyzed production samples to evaluate quality.
  • Developed strategies to increase productivity and reduce costs on the assembly line.
  • Ensured all materials used in the assembly process were properly inspected for defects.
  • Trained new employees on proper use of tools, machines, and equipment used in the assembly process.
  • Communicated with other departments regarding any changes or updates needed in the assembly process.
  • Drafted schedules for personnel working on the assembly line and monitored adherence to them.
  • Inspected finished products prior to shipment to guarantee they met quality specifications.
  • Adjusted machine settings according to instructions provided by engineers or technicians.

Education

High School Diploma -

Pinellas Park High School
Largo, FL
12-2017

Skills

  • Policy analysis
  • Health insurance
  • Negotiation
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Problem-solving abilities
  • Attention to detail
  • Multitasking Abilities

Languages

Spanish
Native/ Bilingual
English
Full Professional

Certification

  • Florida Life/Health Insurance (215)

Education and Training

other

License

0215-License

0240 - License

Timeline

Health Insurance Agent

All Access Insurance Network
09.2024 - Current

Insurance Agent Supervisor

American Income Life Insurance Company (Walter Ica
03.2024 - Current

Assembly /Quality Control Supervisor

Mcarbo
03.2019 - 03.2024

High School Diploma -

Pinellas Park High School

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