Elizabeth Alice Gutman
Arvada,CO
Summary
Dedicated and reliable professional with a strong ability to adapt, excel, and lead in various roles and industries. Highly organized, resourceful, and a quick learner, with exceptional interpersonal skills and the ability to teach and train others effectively. A caring team player who combines positivity with extensive experience in management, coordination, customer service, and technology. Proven track record of thriving in dynamic environments and delivering impactful results. Compassionate Care Coordinator known for high productivity and efficient task completion. Skilled in patient advocacy, interdisciplinary communication, and care plan development. Excel in empathy, active listening, and problem-solving to ensure optimal patient care outcomes.
Overview
2
2
years of professional experience
Work History
Front Desk Care Coordinator
Clinix Center for Health
Centennial, CO
01.2023 - Current
- Successfully managed schedules for medical and chiropractic professionals, ensuring seamless operations
- Surpassed expectations and long-standing staff performance through exceptional work ethic and adaptability
- Tackled billing, insurance processes, and reshaped forms to improve efficiency for both staff and patients
- Provided top-notch customer service and built strong relationships with patients
- Trained new hires, imparting critical skills and knowledge for success
- Demonstrated technological expertise, assisting with system training and solving technical issues
- Collaborated with interdisciplinary teams to provide comprehensive patient-centered care.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients with compassion while keeping medical information private.
- Maintained accurate client records in accordance with agency policies and procedures.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Lead Massage Therapist & Clinic Manager
- Directed massage therapy clinics, earning a reputation for high standards and leadership excellence
- Established and managed a successful private massage business prior to COVID
- Delivered therapeutic services and trained new therapists, fostering their skill development
- Championed patient satisfaction and clinic efficiency as a leader in the field
Freelance Contributor
- Wrote articles for magazines and online platforms, showcasing expertise and creativity in written communication
- Demonstrated professionalism, meeting deadlines and delivering high-quality content consistently
Education
Associate Degree - Massage Therapy
Massage Institute of Colorado
Denver, CO01-2010
Skills
- Leadership and management
- Training and mentoring
- Exceptional organizational ability
- Rapid adaptability and learning
- Customer service excellence
- Communication and interpersonal skills
- Multitasking and problem-solving
- Scheduling and coordination
- Billing and insurance expertise
- Advanced technology skills
- Proficient in systems such as EHR, Vegadigm, Phreesia, Microsoft Office Suite
- Patient scheduling
- Insurance processing
- Client record management
- Team collaboration
- Customer service
- Conflict resolution
- Employee training
- Effective communication
- Technical troubleshooting
- Multitasking and organization
Accomplishments
- Consistently promoted to lead and managerial roles, demonstrating exceptional leadership abilities.
- Excelled in customer service, training, and technology across multiple industries.
- Recognized as a dependable and trustworthy employee, contributing significantly to workplace success.
Timeline
Front Desk Care Coordinator
Clinix Center for Health
01.2023 - Current
Lead Massage Therapist & Clinic Manager
Freelance Contributor
Associate Degree - Massage Therapy
Massage Institute of Colorado
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