Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Elizabeth Long

Elizabeth Long

Manager - Business Analytics, Medical Economics
Tampa Bay Area,FL

Summary

Data analytics manager with 5 years of experience in medical economics and underwriting plus over 10 years of experience in business intelligence data analysis and report development in the healthcare industry. MBA and BS in Information Systems.

Overview

19
19
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Manager - Business Analytics, Medical Economics

Care Centrix
04.2022 - Current

In addition to the responsibilities detailed below in my role as Lead Analyst:

  • Represent our entire Medical Economics team in regards to our yearly employee engagement survey and follow-up items. This includes development and execution of an action plan in response to survey areas that require improvement, working alongside our Chief Actuary and HR liaison.
  • Meet 1:1 with direct report analysts to continuously track goal progress and ensure all needs are being met by me or others in our organization.
  • Continue to look for ways to improve our underwriting processes and assign those needing improvement to analysts based on their strengths and requested areas of improvement or desired skill building.

Lead Business Analyst, Medical Economics

CareCentrix
10.2020 - 04.2022
  • Lead a team of 5 analysts in processing potential clients' data for underwriting analysis and presentation to executive team.
  • Develop training documentation and process for underwriting, creating various instructional documents and organizing process to be shared consistently across the analyst team.
  • Provide various analyses of data and reports depending on unique requests from potential clients and/or data nuances.

Senior Business Analyst, Medical Economics

CareCentrix
03.2019 - 10.2020
  • Processed potential clients' claims and membership data within Teradata database to format it for underwriting.
  • Continuously reviewed data process to adjust when needed for efficiency and program changes, such as exclusions from our programs and using R code to develop a process for flagging specific stays as high risk/in program.
  • Completed underwriting process of potential clients' data to determine how our organization may apply various programs available to maximize client savings and our profit.
  • Developed various Excel and Tableau reports to display potential program savings to the client.

Data Quality Analyst Contractor, Data Quality Operations and Standards

Moffitt Cancer Center
09.2018 - 03.2019
  • Applied healthcare industry and SQL knowledge to create complex SQL queries for validation of data in two new databases for cancer research and genetic reporting.
  • Validated new genomic data reporting tool functionality and data availability and validity.
  • Six month contracted position.

Senior Business Systems Analyst

Franciscan Health Information Services
09.2011 - 05.2016
  • Worked with executives and clinical leaders, primarily in corporate level decision support, quality, and pharmaceutical roles, to define, develop, and implement solutions to requests for data.
  • Led multiple projects simultaneously, including new system implementation and development of reports from multiple data sources. This involved analysis of both current and potential new systems and data sources to determine the best way to meet the needs of the customers' requests.
  • Served in a development role to create complex, dynamic reports using SQL and Excel tools such as PowerQuery and PowerPivot. Most reports had multiple metrics to be calculated based on complex criteria and were reported at various levels of timeframe and organizational structure.
  • Performed data mapping and ETL processes for multiple data sources into the enterprise data warehouse.
  • Supported various organizational software systems, reports, and data marts.
  • Performed in a project management role for multiple requests, as well as business analyst and developer.
  • Worked with my team to begin the data migration project from the organization's home-grown enterprise data warehouse to Epic's (EMR vendor) data warehouse solution.

IT Project Manager

Indiana University Health
01.2010 - 09.2011
  • Worked to develop project management process for IU Health Revenue Cycle Information Systems department.
  • Successfully managed project for and performed implementation of medical transcription system for 15 facilities with on-time deployment. This project led to higher productivity and cost savings with computer assisted transcription.
  • Led ICD-10 medical coding upgrade and 5010 claims transaction upgrade.
  • Initiated project to implement Computer Assisted Coding (CAC) software across all (then) 18 IU Health facilities. This involved in-depth review of 5 CAC software vendors, extensive knowledge of current coding IT software and hardware, as well as HIM operations.
  • Began design of future system and operations state for HIM with CAC implementation.

IT Systems Analyst

Indiana University Health
01.2009 - 01.2010
  • Fully supported 3MHIS (SoftMed), 3M Coding and Reimbursement, and Fusion systems and servers. Implemented changes in these systems, both in the application and the SQL database.
  • Responded to and resolved Help Desk calls for applications, supported customers on the HIM management team as well as Transcription, Coding and Chart Management staff.
  • Analyzed and resolved a variety of daily customer issues, as well as made larger, system-wide changes.
  • Proactively made changes to improve system and productivity performance, including developing SQL stored procedures to create detailed coding work queues.

Administrative Assistant - VP & COO

Indiana University Health
04.2007 - 01.2009
  • Performed key administrative functions, including processing capital budget requests and multipurpose requisitions.
  • Collaborated with COO to facilitate and track capital budget and requests for utilization.
  • Monitored all action items for executive, manager and facility-based committees.
  • Tracked employee compliance with Indiana State Department of Health (ISDH) and Joint Commission regulations.

Patient Advocate/Administrative Assistant - Risk Management

Indiana University Health
06.2005 - 04.2007
  • Served as a liaison between patients and family members to hospital staff and administration regarding concerns raised by the patient and family to improve patient satisfaction and customer service.
  • Filed formal grievances made against the hospital and worked directly with patients and administrators to come to a resolution regarding concerns.
  • Conducted weekly rounds on hospital units to proactively address concerns and discover trends.
  • Trained employees on how to facilitate a resolution in adverse patient situations.
  • Responded to ISDH and other regulatory agencies regarding investigation of complaints.
  • Administratively supported the director and other department employees.
  • Scheduled and prepared documentation for Root Cause Analyses and prepared documents for the Risk Management Committee, as well as coordinated Safe Passage workshops, Patient Safety Summit, and various other conferences.
  • Compiled and presented statistical information for the department.

Education

Indiana Wesleyan University, Master of Business Administration
Marion, IN
08.2010 - 05.2012

University of Indianapolis, Bachelor of Science in Information Systems
Indianapolis, IN
08.2000 - 05.2004

Skills

    SQL Design, Development, and Database Management

MS Office including Excel PowerPivot and PowerQuery

Tableau Report Development

IT Project Management

Certification

Epic Clarity Data Model - EpicCare Ambulatory Certification

Timeline

Manager - Business Analytics, Medical Economics

Care Centrix
04.2022 - Current

Lead Business Analyst, Medical Economics

CareCentrix
10.2020 - 04.2022

Senior Business Analyst, Medical Economics

CareCentrix
03.2019 - 10.2020

Data Quality Analyst Contractor, Data Quality Operations and Standards

Moffitt Cancer Center
09.2018 - 03.2019

Epic Clarity Data Model - EpicCare Ambulatory Certification

10-2012

Senior Business Systems Analyst

Franciscan Health Information Services
09.2011 - 05.2016

Indiana Wesleyan University, Master of Business Administration
08.2010 - 05.2012

IT Project Manager

Indiana University Health
01.2010 - 09.2011

IT Systems Analyst

Indiana University Health
01.2009 - 01.2010

Administrative Assistant - VP & COO

Indiana University Health
04.2007 - 01.2009

Patient Advocate/Administrative Assistant - Risk Management

Indiana University Health
06.2005 - 04.2007

University of Indianapolis, Bachelor of Science in Information Systems
08.2000 - 05.2004

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Adplatform

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Elizabeth LongManager - Business Analytics, Medical Economics