Excel
Elizabeth Alvarez
Customer Service Representative
Sacramento,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Knowledgeable and dedicated customer service professional with extensive experience with computers. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
In Home Support Services
IHSS In Home Support Services
02.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Hairstylist
Regis Corporation
06.2014 - 03.2017
- Delivered tailored hairstyling services, enhancing client satisfaction through personalized consultations.
- Utilized advanced cutting and coloring techniques to achieve desired styles for diverse clientele.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Assisted in inventory management by tracking product usage and replenishing supplies as needed.
- Participated in ongoing education to stay updated on trending styles and techniques within the industry.
- Processed payments, entering sales in register for prompt customer service.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Associate
Ulta Salon and Cosmetics
01.2012 - 06.2014
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed escalated issues, providing effective solutions to complex problems.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with inquiries, providing accurate information and solutions.
Tuco's Wine Bar And Restuarant
Tuco
03.2010 - 05.2012
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed multiple tables while maintaining high standards of service quality.
- Trained new servers on menu items, service protocols, and customer engagement techniques.
- Implemented strategies to enhance guest experiences, resulting in positive feedback.
Education
Cosmetology
West Campus High School
Sacramento, CA01-2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Computer skills
- Calm under pressure
- Organization and time management
- Active listening
- Dependable and responsible
- Multitasking Abilities
- Verbal communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
401k matchHealthcare benefitsWork from home optionTeam Building / Company RetreatsPersonal development programsPaid sick leaveCareer advancementPaid time offSoftware
Microsoft
Timeline
In Home Support Services
IHSS In Home Support Services
02.2024 - Current
Hairstylist
Regis Corporation
06.2014 - 03.2017
Associate
Ulta Salon and Cosmetics
01.2012 - 06.2014
Tuco's Wine Bar And Restuarant
Tuco
03.2010 - 05.2012
Cosmetology
West Campus High School
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