Elizabeth Alvarez
Marlborough,MA
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
8
8
years of professional experience
Work History
Sales Associate
Marshalls Retail Store
09.2018 - 03.2023
- Skillfully prepared merchandise for distribution and placement across sales floor.
- Applied excellent communication skills and ability to establish rapport to close sales and meet targets.
- Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations.
- Reported incidents to management.
- Accepted and processed returns.
- Elevated client feedback to management for use in strategic planning and business development.
- Educated customers on different products and product care.
Housekeeping
New Horizons
07.2016 - 09.2018
- Performed thorough cleaning tasks while spending the majority of the day walking, twisting, bending, pushing and pulling.
- Established and maintained clean and comfortable environments by vacuuming, cleaning windows and dusting.
- Thoroughly cleaned windows and wiped down all metal fixtures to prevent rusting.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Customer Services /Western Union Agent Cashier
Market32/Price Chopper
03.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate transaction processing.
- Streamlined workflow for better service delivery by maintaining organized workstations and updated records.
- Ensured compliance with company policies and federal regulations through diligent verification of customer identification and transaction documentation.
- Promoted a positive work environment by collaborating effectively with team members to resolve issues and provide superior service.
- Maintained proper cash handling procedures to minimize discrepancies, ensuring the accuracy of all transactions processed.
Education
Associate of Science - Human Services
Middlesex Community College
Lowell, MA05.2010
Certificate - Accounting-Bookkeeping
Assabet After Dark
Hudson, MA2018
Skills
Organizational skills, policies
Problem solving skills,
Bilingual Spanish/English
Friendly, Positive Attitude
Problem-Solving
Multitasking
Timeline
Customer Services /Western Union Agent Cashier
Market32/Price Chopper
03.2023 - Current
Sales Associate
Marshalls Retail Store
09.2018 - 03.2023
Housekeeping
New Horizons
07.2016 - 09.2018
Associate of Science - Human Services
Middlesex Community College
Certificate - Accounting-Bookkeeping
Assabet After Dark
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