Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Elizabeth Alvarez

Edinburg

Summary

Dynamic Supervisor at Driscoll Children's Hospital with a proven track record in workflow optimization and employee training. Expert in Electronic Medical Records and effective communication, I successfully streamlined processes, enhancing project efficiency and team performance. Committed to fostering a collaborative environment while achieving organizational goals and improving patient satisfaction.

Overview

17
17
years of professional experience

Work History

Supervisor

Driscoll Children's Hospital
Edinburg
02.2024 - Current
  • Streamlined workflow processes, reducing project completion times.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Recruited, hired, trained, mentored, coached, and evaluated employees.
  • Identified the needs of patients and their families promptly and efficiently.
  • Tracked progress on projects and provided timely feedback to employees.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Implemented new operational procedures, increasing efficiency.
  • Respond to patient and families' needs, as well as employees' needs.
  • Oversee inventory management, ensuring adequate stock levels and reducing waste.
  • Monitor employee productivity levels on a regular basis to identify areas for improvement.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Resolved patient/family complaints and issues promptly, ensuring patient/family satisfaction and loyalty.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Maintain positive working relationship with fellow staff and management.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

HIM Coding & System Specialist

South Texas Health System
Edinburg
12.2022 - Current
  • Responsible for reviewing patient records for completeness and accuracy to ensure that the overall management of patient health information is of the highest quality and is maintained in accordance with HIPAA, HITECH, and other regulatory standards
  • Additionally, is responsible for identifying, compiling, abstracting patient data, and coding patient data using the current standard classification systems
  • Also assists the Health Information Management Director in abstracting clinical information from a patient record for diagnostic code assignment and performs physician queries when necessary
  • HIM/Medical Records Specialist performs various technical functions including prepping and scanning records, submitting, and following up with medical records requests and pulling and filling charts for abstraction
  • Responsible for maintaining the efficient daily workflow of obtaining the patients' health charts
  • Perform all duties related to chart retrieval including obtaining medical records from various Electronic Health Records Systems

HIM Specialist II- Physician Analyst

Doctors Hospital at Renaissance
Edinburg
07.2017 - 11.2022
  • Analyze all patient record types and appropriately enter deficiencies in EHR
  • Train Medical Staff members on the use of Cerner message center to complete deficiencies
  • Monitor the delinquent chart count, making every effort to ensure the physicians complete their records timely
  • Appropriately refer any issues to IT and/or department for correction
  • Clear the refused orders in Cerner
  • Communicates weekly with resident Coordinators on the week's findings, issues, deficiency records
  • Monitor and complete On-Hold Queues in Cerner
  • Compiles the next day surgery schedule and requests previous records for physicians to compare results
  • Must comply with all Policies and Procedures including confidentiality of Patient Health Information
  • Performs other duties as assigned
  • Runs Resident Report (weekly review of resident's deficiencies) and sends report to Chief of Hospital
  • Runs concurrent Report (daily review of missing operative reports)

HIM EMR Specialist II

Doctors Hospital At Renaissance
Edinburg
07.2017 - 10.2019
  • Prepping
  • Rounding
  • Scanning
  • Quality and Validating charts
  • Accomplishments: Became Physician Analyzer in 3 years of working with DHR

Assistant Manager

Cato Fashions
Edinburg
01.2017 - 07.2017
  • Leadership
  • Cashier
  • Receive and process shipment
  • Bank deposits for the store
  • Opening and Closing of the store on a daily
  • Coordinating employees schedules and assigning employees to sudden shift changes
  • Provide exceptional customer service
  • Accomplishments in the store included: Promoted to Assistant Manager within two months of being hired

Customer Service Representative

AT&T
Pharr
03.2012 - 11.2012
  • Assisted customers with a warm and professional attitude
  • Managed customer accounts
  • Processed customer transactions, payments, refunds, and orders
  • Interacted with customers through live chats

Secretary

Jackson Hewitt Tax Services
Edinburg
01.2009 - 04.2009
  • Welcomed Customers upon arrival
  • Operated multi-line phone system
  • Create, update, and coordinate appointments for tax preppers
  • Follow opening and closing procedures as outlined by office guidelines

Sales Associate

Academy Sports & Outdoors
Edinburg
07.2008 - 11.2008
  • Set out new orders
  • Restock shelves
  • Help other departments with their areas
  • Help customers have a great shopping experience
  • Answer customers questions
  • Answer store phones
  • Clean assigned departments daily
  • Organize products

Team Member

Little Caesars Pizza
Edinburg
01.2008 - 07.2008
  • Prep stations
  • Assisted supervisor with other team members
  • Trained new employees
  • Greet customers upon arrival
  • Cash handling duties
  • Perform cleaning and maintenance duties
  • Open/Close restaurant on a daily
  • Follow safety procedures

Education

High school Diploma -

Johnny G. Economedes High School
Edinburg, TX
01.2008

Skills

  • 50 WPM
  • Electronic Medical Records
  • Utilization of VMware
  • Health Data Management
  • Cerner System
  • Multi-line Phone System
  • Multitask
  • Work under pressure
  • Microsoft Word
  • Excel
  • Outlook
  • Workflow optimization
  • Employee training
  • Team management
  • Data analysis
  • Effective communication
  • Inventory management
  • Problem solving
  • Customer service
  • Task delegation
  • Conflict resolution
  • Report preparation
  • Safety management
  • Analytical skills
  • Policy and procedure development
  • Task prioritization
  • Problem-solving
  • Audit reporting
  • Cross-functional team leadership
  • Time management
  • Workflow management
  • Employee motivation
  • Staff education
  • Decision-making
  • Team building
  • Goal oriented
  • Goal setting
  • Policy enforcement

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Supervisor

Driscoll Children's Hospital
02.2024 - Current

HIM Coding & System Specialist

South Texas Health System
12.2022 - Current

HIM Specialist II- Physician Analyst

Doctors Hospital at Renaissance
07.2017 - 11.2022

HIM EMR Specialist II

Doctors Hospital At Renaissance
07.2017 - 10.2019

Assistant Manager

Cato Fashions
01.2017 - 07.2017

Customer Service Representative

AT&T
03.2012 - 11.2012

Secretary

Jackson Hewitt Tax Services
01.2009 - 04.2009

Sales Associate

Academy Sports & Outdoors
07.2008 - 11.2008

Team Member

Little Caesars Pizza
01.2008 - 07.2008

High school Diploma -

Johnny G. Economedes High School

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Elizabeth Alvarez