ELIZABETH ALVAREZ-MONCADA
Conway,AR
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
15
15
years of professional experience
Work History
Assembler
Uniforce Plastics
07.2016 - Current
- Monitored assembly line and reported any issues
- Maintained a clean and organized working environment to enhance productivity
- Worked well with other assemblers to ensure time efficiency and clear communication
- Handled each product and package with care and precision
- Monitored and recorded department inventory
- Assisted with product quality assurance
- Implemented innovative assembly line enhancements
- Successfully reduced product defects
- Boosted customer satisfaction through quality improvements.
McDonald's Employee
McDonald's
06.2009 - 01.2019
- Provide outstanding customer service by taking orders, accurately preparing food, and ensuring prompt delivery of orders, resulting in a 95% customer satisfaction rating
- Efficiently handled cash transactions, maintaining a balanced register with zero discrepancies over two years
- Collaborate with team members to maintain a clean and organized dining area, consistently exceeding sanitation standards set by the restaurant.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Applied Science - Business Technology
University of Arkansas Community College-Morrilton
Morrilton, AR05.2014
Skills
- Bilingual Spanish
- Customer service
- Attention to detail
- Problem-solving
- Time management
- Teamwork
- Inventory management
- Cash handling
- Skilled in Microsoft Office Suite
- Organizational skills
- Critical thinking
- Leadership
- Adaptability
- Typing 55wpm 98% accuracy
- Detect and correct errors in grammar, sentence structure, punctuation, and formatting
- Create and organize a paper-based or electronic filing system
- Use the office telephone, handle incoming and outgoing mail, schedule appointments and receive visitors
Enter data proficiently in Excel and Access
- Assembly and production
- Manufacturing
Position
Customer Service Rep
References
- Kenny Burks, UNIFORCE PLASTICS, 5012319997
- Dave Harris, UNIFORCE PLASTICS, 5012150163
Languages
Spanish
Native or Bilingual
Timeline
Assembler
Uniforce Plastics
07.2016 - Current
McDonald's Employee
McDonald's
06.2009 - 01.2019
Associate of Applied Science - Business Technology
University of Arkansas Community College-Morrilton
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