ELIZABETH ALVAREZ-MONCADA
Conway
Summary
Customer-focused professional with over 15 years of experience in customer service, retail, and manufacturing environments. Demonstrated expertise in bilingual communication (English/Spanish), translation, cash handling, and inventory management. Proven track record of enhancing product quality and customer satisfaction at Uniforce Plastics through meticulous attention to detail, innovative process improvements, and deep understanding of manufacturing operations. Highly skilled at fostering teamwork, maintaining high standards of organization, and excelling in fast-paced settings.
Overview
16
16
years of professional experience
Work History
Assembler
Uniforce Plastics
07.2016 - 03.2025
- Monitored assembly line operations and reported issues to ensure smooth manufacturing processes
- Maintained a clean and organized working environment to enhance productivity and safety
- Collaborated with team members to ensure time efficiency and clear communication
- Handled products and packages with care and precision, ensuring high-quality output
- Monitored and recorded department inventory to support efficient manufacturing workflows
- Assisted with product quality assurance, reducing defects and improving customer satisfaction
- Implemented innovative assembly line enhancements to optimize manufacturing processes
- Translated technical documents and instructions between English and Spanish to support team understanding and compliance
McDonalds Employee
McDonalds
06.2009 - 01.2019
- Provided outstanding customer service by taking orders, preparing food, and ensuring prompt delivery, achieving a 95% customer satisfaction rating
- Efficiently handled cash transactions, maintaining a balanced register with zero discrepancies over two years
- Collaborated with team members to maintain a clean and organized dining area, consistently exceeding sanitation standards
- Translated customer interactions and menu items for Spanish-speaking customers, improving communication and service quality
Education
Associate of Applied Science - Business Technology
University of Arkansas Community College-Morrilton
Morrilton, ARSkills
- Bilingual English/Spanish
- Customer service
- Manufacturing operations
- Assembly line monitoring
- Product quality assurance
- Inventory management
- Cash handling
- Attention to detail
- Problem-solving
- Time management
- Teamwork
- Organizational skills
Languages
Spanish
Native or Bilingual
Timeline
Assembler
Uniforce Plastics
07.2016 - 03.2025
McDonalds Employee
McDonalds
06.2009 - 01.2019
Associate of Applied Science - Business Technology
University of Arkansas Community College-Morrilton
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