Elizabeth Alvarez-Silva

Managed financial records and transactions.

• Managed accounts payable/receivable, payroll, bank reconciliations, and financial reporting.
• Oversaw budgeting processes, monthly financial statements, cash flow, and commission reconciliations.
• Reviewed transactions to verify accuracy and compliance with accounting standards.
• Maintained premium trust and operating accounts while building strong partnerships with banks, insurance carriers, and external accounting personnel.
• Proficient in ADP Workforce Now, Deel, and Vertafore AMS360 for payroll, agency management, policy administration, and reporting.

Oversaw recruitment, onboarding, and employee relations processes.

• Administered payroll and HRIS functions, ensuring accurate data management and compliance.
• Managed comprehensive employee benefits initiatives encompassing health, and retirement.
• Led recruitment efforts: screened candidates, scheduled interviews, conducted background checks, and managed compliance paperwork.
• Led onboarding and orientation for employees.
• Supported employee relations, performance management, leave administration, and terminations with sensitivity and discretion.
• Organized training initiatives, employee recognition programs, and team-building events to strengthen engagement and workplace culture.
• Assisted leadership in strategic planning.
• Maintained confidential HR records in compliance with legal and regulatory requirements.

Demonstrated key competencies in various areas.

• Strong knowledge of insurance agency workflows, carrier billings, and commission reconciliations.
• Detail-oriented, highly organized, and effective in clear, educative communication.
• Skilled in financial analysis, process improvement, and cross-functional collaboration.

• Administered payroll and HRIS functions through ADP Workforce Now, ensuring accurate data management and reporting.
• Coordinated employee benefits programs, including health, retirement, tuition reimbursement, and open enrollment.
• Managed full-cycle recruitment: screened candidates, scheduled interviews, conducted background checks, and ensured compliance with I-9 and drug screening requirements.
• Directed onboarding and orientation processes, developing materials, presenting training sessions, and maintaining documentation for new hires.
• Facilitated employee relations and performance management with discretion.
• Prepared annual compensation statements and bonus communication letters.
• Organized employee recognition programs, training initiatives, and team-building events to promote engagement and workplace culture.
• Maintained accurate and compliant employee records while safeguarding confidential information.
• Provided guidance to employees and managers on HR policies, procedures, and workplace practices.
• Partnered with leadership on workforce analysis, strategic planning, and policy development.
• Coordinated responses for unemployment claims.
• Conducted research on HR best practices to identify areas for improvement.

• Managed commission tracking, carrier statement reconciliation, and policy premium allocations, resolving suspense accounts in a timely manner.
• Oversaw trust and operating account management, ensuring compliance with regulatory standards.
• Provided insurance compliance support and documentation to meet industry requirements.
• Conducted budget forecasting, variance analysis, and audit preparation to support accurate financial statements.
• Coordinated vendor management tasks efficiently.
• Reconciled bank statements, prepared deposits, and maintained accurate financial transaction records using accounting software.
• Coordinated licensing renewals and continuing education compliance for agency staff.
• Collaborated with cross-functional teams to provide technical accounting guidance and support business decisions.
• Recognized for strong organizational, analytical, and communication skills in managing financial workflows.