Elizabeth Alvarez Gonzalez
Longview,TX
Summary
Confident Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
13
13
years of professional experience
Work History
Senior Clinic Patient Representative/Insurance Verification Clerk
Christus Orthopedic & Sports Medicine Institute
03.2022 - Current
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Assisted patients with insurance claims, facilitating smooth transactions and proper coverage.
- Improved patient retention rates by maintaining strong relationships through regular followups.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Cross- trained in surgery scheduling to coordinated surgical team schedules for seamless procedure planning and execution.
- Answered phone calls and messages for 8 physicians' Orthopedic medical facility, scheduling appointments, and handling patient inquiries.
Owner/Operator
Tegan Boutique
06.2020 - 07.2023
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Implemented effective financial management practices, improving cash flow and profitability.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Negotiated contracts with vendors to secure favorable terms for business.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed digital marketing and ecommerce site performance dashboards informed by granular analytics.
Bra Fit Expert
Victoria's Secret
10.2021 - 03.2022
- Improved customer satisfaction by providing personalized bra fittings and expert advice on proper sizing and styles.
- Increased sales revenue through effective product recommendations and cross-selling of coordinating items.
- Informed customers of new products, give suggestions for gift or shopping ideas, and provide excellent customer service.
- Maintained up-to-date knowledge on industry trends, new products, and fitting techniques to provide top-notch service to clients.
- Collaborated with store management to develop targeted promotions aimed at driving sales within lingerie department.
Medical Assistant/Receptionist
Longview Orthopedic Clinic Association
02.2016 - 01.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Enhanced patient experience by implementing efficient appointment scheduling and managing high-volume phone calls.
Medical Receptionist
Good Shepherd Medical Center, Gastroenterology
02.2011 - 02.2016
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining polite and professional demeanor.
Education
High school diploma -
Kilgore College
Kilgore, TX04.2011
Skills
- Microsoft Word & Excel proficient
- Trained in EPIC EMR & other EMR systems
- Insurance Eligibility/authorization verification
- Patient Scheduling
Timeline
Senior Clinic Patient Representative/Insurance Verification Clerk
Christus Orthopedic & Sports Medicine Institute
03.2022 - Current
Bra Fit Expert
Victoria's Secret
10.2021 - 03.2022
Owner/Operator
Tegan Boutique
06.2020 - 07.2023
Medical Assistant/Receptionist
Longview Orthopedic Clinic Association
02.2016 - 01.2021
Medical Receptionist
Good Shepherd Medical Center, Gastroenterology
02.2011 - 02.2016
High school diploma -
Kilgore College
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