Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elizabeth Alvirez

Lake Worth,FL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

11
11
years of professional experience

Work History

Case Manager

Hope Health & Wellness
08.2020 - Current
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
  • Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
  • Confirmed patient appointments via telephone to inform of appropriate preparations needed prior to examination.
  • Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
  • Maintained consistent communication with attorneys regarding client updates.
  • Oversee scheduling for technicians.
  • Secured office suites for company use.

Chiropractic Assistant

Midtown Clinic of Chiropractic
03.2017 - 07.2020
  • Scheduled patients
  • Answered phones/emails
  • Managed financial transactions accurately, reconciling day-to-day receipts from cash payments or insurance claims reimbursements.
  • Contributed to a pleasant atmosphere within the chiropractic office by fostering an environment of teamwork, open communication, and mutual respect among staff members.
  • Improved patient satisfaction by providing efficient scheduling and appointment coordination.
  • Answered phones to respond to customer questions, provide information and schedule appointments.
  • Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
  • Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
  • Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.

Bakery Clerk

Publix
02.2014 - 03.2017
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
  • Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
  • Inspected goods to establish accurate pricing and labeling.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.

Education

High School Diploma -

Lake Worth Community High
Lake Worth, FL

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation

  • Organization and multitasking
  • Documentation and reporting
  • Decision-making
  • Positive attitude
  • Email and telephone etiquette
  • Documentation proficiency
  • Records management
  • Data entry and analysis

Languages

Spanish
Native or Bilingual

Timeline

Case Manager

Hope Health & Wellness
08.2020 - Current

Chiropractic Assistant

Midtown Clinic of Chiropractic
03.2017 - 07.2020

Bakery Clerk

Publix
02.2014 - 03.2017

High School Diploma -

Lake Worth Community High

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