- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- Gardening
- Electronics and Circuit Building
- Watching Movies and TV Shows
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Animal Welfare Advocacy
- I like trying new recipes and food trends
- Volunteer Work
- Wine Tasting
- Animal Care
- Reading
ELIZABETH A. MILLER
MONTGOMERY,USA
Summary
Dynamic Head Cashier at Home Depot with a proven track record in delivering exceptional customer service and optimizing checkout efficiency. Skilled in cash handling and time management, I successfully mentored new staff, enhancing team performance and customer satisfaction. Committed to fostering a positive shopping environment while driving sales growth through loyalty program initiatives.
Overview
2
2
years of professional experience
Work History
Head Cashier
Home Depot
05.2022 - 02.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized cash registers to ensure smooth operations during peak hours.
- Assisted customers with inquiries, providing timely and helpful service.
- Adhered to company policies for cash handling and security protocols.
- Collaborated with team members to optimize checkout procedures and reduce wait times.
- Conducted regular cash drawer audits to ensure accuracy and accountability.
- Supported training of new staff on cash register operations and customer service standards.
- Resolved customer issues promptly, enhancing overall shopping experience and satisfaction.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Processed both cash and card purchases and returns.
- Resolved escalated customer disputes with special actions such as discounts.
Education
Associate of Arts - Business Administration
Harold Washington College
Chicago, IL05-1985
Skills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
Interests
Timeline
Head Cashier
Home Depot
05.2022 - 02.2024
Associate of Arts - Business Administration
Harold Washington College
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